SnappyCX

SnappyCX, Inc.; Medellín; A distancia; COP 25.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

SnappyCX, Inc. is seeking a bilingual Virtual Medical Assistant to support front desk and administrative operations for a mental health practice. The role focuses on patient coordination, appointment scheduling, insurance verification, and accurate record-keeping.

Candidates should be fluent in English and Spanish, have healthcare admin experience, and handle sensitive patient interactions with empathy. This is a fully remote position with fast-paced, patient-centered workflows.

Formación

• Experience as a Virtual Medical Assistant or in healthcare administration.
• Strong English and Spanish bilingual communication.
• Experience with insurance verification and EOBs.
• Ability to manage high-volume patient communication.
• Empathy and professionalism in sensitive mental health contexts.

Responsabilidades

• Front Desk & Patient Communication: Answer inbound calls, respond to inquiries, manage SMS communications, respond to emails, and confirm or reschedule appointments.
• Scheduling & Coordination: Schedule patient appointments and coordinate calendars and provider availability.
• Insurance & Eligibility: Verify insurance eligibility using EOBs, determine co-pays/deductibles, check benefits in RCM tools.
• Clinical & Administrative Support: Administer pre-appointment assessments (e.g., PHQ-9) and maintain accurate patient records.
• General Administrative Tasks: Manage inboxes and support front-office workflows.

Conocimientos

Virtual Medical Assistant

Healthcare administration

Insurance verification

Patient communication

PHQ-9 familiarity

Herramientas

Valant EMR

Weave

Valentree

CareCloud

Descripción del empleo

Job Title: Bilingual Virtual Medical Assistant – Patient Support & Insurance Verification

Language: English & Spanish

Job Overview: Our client, a mental health practice, is seeking a reliable and detail-oriented Virtual Medical Assistant to support front desk and administrative operations.

The ideal candidate will have experience in healthcare administration, strong communication skills, and the ability to work effectively with sensitive patient populations, including individuals in mental health and addiction care. This role heavily involves administrative tasks, patient coordination, insurance verification, and communication.

Key Responsibilities

Front Desk & Patient Communication

• Answer inbound phone calls and respond to patient inquiries professionally
• Manage SMS/text communication with patients
• Respond to emails and maintain communication workflows
• Confirm upcoming appointments and handle rescheduling

Scheduling & Coordination

• Schedule patient appointments accurately
• Coordinate calendars and manage provider availability

Insurance & Eligibility

• Verify insurance eligibility using EOBs
• Determine co-pays, deductibles, and coverage details
• Work within RCM tools to check benefits

Clinical & Administrative Support

• Administer pre-appointment assessments (e.g., PHQ-9)
• Ensure patient forms are completed prior to visits
• Maintain accurate patient records and documentation

General Administrative Tasks

• Manage inboxes and communication channels
• Support overall front-office workflows

Required Experience & Skills

• Prior experience as a Virtual Medical Assistant or in healthcare administration
• Strong understanding of:
  • Insurance verification
  • EOB interpretation (co-pays, deductibles)
• Experience handling high-volume patient communication (calls, texts, emails)
• Excellent verbal and written English communication skills
• Strong organizational and multitasking abilities
• Ability to handle sensitive patient interactions with professionalism and empathy

Preferred Qualifications

• Experience in mental health or behavioral health environments (highly preferred)
• Familiarity with the following tools:
  • Valant EMR
  • Weave (phone/text platform)
  • Valentree
  • CareCloud

Work Setup

• Fully remote role
• Fast-paced, patient-focused environment