Customer Service Representative (Spanish/English)

Colossyan; Colombia; Presencial; COP 77.867.000 - 108.149.000; Jornada completa

Descripción de la vacante

Huzzle is seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. You will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish from a fully remote setting.

This independent contractor role focuses on handling inbound and outbound calls, resolving issues, documenting interactions in the CRM, and upholding KPIs for quality and satisfaction while collaborating with international teams.

Formación

• Fluency in both English and Spanish (written and verbal).
• Proven experience in a customer service or call center environment.
• Strong active listening skills and the ability to demonstrate empathy toward customer needs.
• Proficiency with basic computer systems and CRM software.
• Ability to multitask and navigate between different software applications while speaking with customers.
• Previous experience in a remote call center setting.

Responsabilidades

• Manage inbound and outbound calls professionally in both English and Spanish.
• Address customer inquiries, resolve complaints, and provide accurate information about products or services.
• Maintain detailed and accurate records of all customer interactions within the company database.
• Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer.
• Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction.

Conocimientos

Bilingual English/Spanish

Customer service experience

Active listening

CRM software

Multitasking

Remote work experience

Herramientas

CRM software

Computer systems

Descripción del empleo

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish. This is a critical position that ensures every customer, regardless of their native language, receives an exceptional experience. If you are a clear communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you.

Key Responsibilities

• Manage inbound and outbound calls professionally in both English and Spanish
• Address customer inquiries, resolve complaints, and provide accurate information about products or services
• Maintain detailed and accurate records of all customer interactions within the company database
• Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer
• Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction

• Fluency in both English and Spanish (written and verbal)
• Proven experience in a customer service or call center environment
• Strong active listening skills and the ability to demonstrate empathy toward customer needs
• Proficiency with basic computer systems and CRM software
• Ability to multitask and navigate between different software applications while speaking with customers.
• Previous experience in a remote call center setting

Fully Remote: Work from anywhere with international teams

Career Growth: Join companies in SaaS, MarTech, and B2B services

Peer Community: Connect with high-performing sales professionals in our network

Ongoing Support: Receive guidance from Huzzle before and after placement