Recruiter (Temporary Contract)

IntouchCX; Bogotá; Presencial; COP 24.000.000 - 48.000.000; Jornada completa

Descripción de la vacante

IntouchCX is seeking a Recruiter to conduct interviews for agent-level roles and help select candidates to reduce attrition. The role also ensures a smooth onboarding experience with clear orientation and training dates.

You will meet daily with the Recruiting Manager, engage candidates via phone, video, or in person, respond to inquiries, and manage applicants in the ATS. This is a fast-paced position in a globally active team.

Formación

• High school diploma or equivalent is required.
• 1 year customer service, BPO, or retail experience is preferred.
• 1 year recruiting experience in a fast-paced environment is a plus.
• Must be comfortable on phones or in person eight hours daily.
• Reliable high-speed internet connection.

Responsabilidades

• Meet daily with Recruiting Manager to determine daily hiring needs.
• Create positive experiences by building trust and transparency with candidates.
• Interact with applicants via phone, video, and/or in person.
• Respond to inquiries from Candidates.
• Process and track applicants in an Applicant Tracking System.
• Recommend improvements to the recruitment process.
• Participate in job fairs and hiring events.
• Build relationships with internal employees.
• Ensure onboarding details are provided and next steps shared.

Conocimientos

Interpersonal skills

Active listening

Communication

Educación

High school diploma or equivalent

Descripción del empleo

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

The Recruiter position is responsible for conducting interviews for agent level roles, and making the best hiring decision in selecting the right candidates in order to reduce attrition. This position also plays an instrumental role in providing an outstanding experience for new hires within the onboarding process by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process.

As Recruiter, You Will…

• Meet daily with Recruiting Manager to determine daily hiring needs
• Create positive experiences by building trust and transparency with Candidates
• Interact with applicants via phone, video, and/or in person
• Respond to inquiries from Candidates
• Process and track applicants in an Applicant Tracking System
• Recommend ways of improving recruiting process
• Participate in job fairs & hiring events
• Build relationships with internal employees
• Ensure the onboarding process runs smoothly by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process

As Recruiter, You Have…

• High school diploma or equivalent is required
• 1 year customer service, BPO, or retail experience
• 1 year recruiting experience in a fast-paced, high volume call center environment or related industry is a plus
• Must be comfortable on phones or in person 8 hours a day
• Maintain a secure, high speed internet connection
• Outstanding interpersonal skills
• Possess active listening skills
• A love for interacting with diverse groups of people
• Ability to work in a fast-paced, hectic, changing environment
• Ability to handle a high volume of work