Product Support & Troubleshooting Analyst

Sabre; Colombia; On-site; COP 20,000,000 - 34,000,000; Full time

Job summary

Sabre in Colombia seeks a customer support specialist to respond to routine inquiries, analyze issues with diagnostic tools, and propose corrective actions. You will log problems for reporting and escalate unresolved cases to ensure timely resolution.

You will maintain positive customer relations through outstanding service, coordinate with internal teams to handle requests promptly, and work in a 24/7 environment with flexibility for shifts including weekends.

Qualifications

• Experience in providing customer support.
• Advanced English communication (Oral and Written).
• Strong customer service focus and problem-solving ability required.
• Good computer software skills and Internet capabilities.
• Ability to work independently as well as in a team.
• Flexibility in working hours. Ability to work different shifts in a 24/7 environment which may include weekends.

Responsibilities

• Respond to routine customer inquiries regarding products under direct supervision.
• Analyze problems using diagnostic tools to identify problem areas and recommend corrective action.
• Maintain log of problems for reporting to product development and for trend analysis.
• Follow up and escalate unresolved problems to ensure resolution is accomplished and track calls to provide feedback.

Skills

Customer support

Advanced English

Customer service

Computer skills

Independent work

Shift flexibility

Job description

Sabre in Colombia seeks a customer support specialist to respond to routine inquiries, analyze issues with diagnostic tools, and propose corrective actions. You will log problems for reporting and escalate unresolved cases to ensure timely resolution.

You will maintain positive customer relations through outstanding service, coordinate with internal teams to handle requests promptly, and work in a 24/7 environment with flexibility for shifts including weekends.