Product Support Analyst

2009 SABRE Srvcs Colombia LTDA; Colombia; A distancia; COP 18.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

Sabre is seeking a remote customer support specialist to respond to routine inquiries about products and resolve issues using diagnostic tools. You will maintain strong customer relations and escalate unresolved problems to ensure timely resolution.

The role requires advanced English communication, a focus on service quality, and the ability to work a 24/7 shift pattern, including weekends, in a fully remote setup.

Formación

• Experience in providing customer support within a technology or travel context.
• Advanced English communication (oral and written) required.
• Strong customer service focus and problem-solving ability.
• Good computer software skills and Internet capabilities.
• Ability to work independently as well as in a team.
• Flexibility in working hours and shifts, including weekends.
• Ability to work different shifts in a 24/7 environment.

Responsabilidades

• Provide support to customer applications questions and analyze potential issues using diagnostic tools and recommend corrective actions.
• Develop and maintain positive customer relations by delivering outstanding customer service.
• Coordinate with various functions within the Company to ensure requests are handled promptly and appropriately.

Conocimientos

Customer support experience

English communication

Customer service mindset

Computer skills

Team player

Flexible hours

24/7 shifts

Descripción del empleo

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter.

Team Description

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem areas and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Role and Responsibilities

Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions. Develop and maintain positive customer relations by delivering outstanding customer service. Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

Qualifications and Education Requirements

• Experience in providing customer support
• Advanced English communication (Oral and Written)
• Strong customer service focus and problem-solving ability required
• Good computer software skills and Internet capabilities
• Ability to work independently as well as in a team
• Flexibility in working hours.
• Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)

#LI-Remote#LI-BP2

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case‑case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW

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