Member of Technical Staff

Anvixa, LLC.; Bogotá; On-site; COP 87,336,244 - 122,270,742; Full time

Job summary

Anvixa, LLC. is seeking a Member of Technical Staff in Bogotá to join their Support Operations team. This role is vital in managing incoming support tickets, diagnosing requests, and routing them to the appropriate departments. Your ability to maintain organized records and follow up on tickets will be key to ensuring smooth operations.

Ideal candidates will have over 3 years of technical support experience, strong attention to detail, and be comfortable with ticketing tools. Join Anvixa to help refine our support processes!

Qualifications

• 3+ years of experience in technical support, ticket triage, or a related role.
• Strong organizational skills and attention to detail.
• Ability to quickly understand requests and determine the right department.

Responsibilities

• Review and respond to incoming support tickets in a timely manner.
• Diagnose the nature of each request and route it to the appropriate department.
• Maintain clear, organized records of ticket status and resolution.

Skills

Technical support experience

Organizational skills

Ticket triage

Ability to manage requests

Tools

Ticketing tools (e.g., Zendesk, Freshdesk)

Job description

We're looking for a Member of Technical Staff to join our Support Operations team in Bogotá. You'll be the first point of contact for incoming tickets—reviewing requests, diagnosing what's needed, and routing each one to the right department.This is a key role that keeps our support engine running smoothly and ensures every client request reaches the team best equipped to resolve it.

What You'll Do

• Review and respond to incoming support tickets in a timely manner.
• Diagnose the nature of each request and route it to the appropriate department.
• Maintain clear, organized records of ticket status and resolution.
• Follow up on routed tickets to ensure they reach resolution.
• Identify recurring issues and escalate patterns to the relevant teams.
• Help refine triage and routing processes over time.

What You'll Bring

• 3+ years of experience in technical support, ticket triage, or a related role.
• Strong organizational skills and attention to detail.
• Ability to quickly understand requests and determine the right department.
• Comfortable working with ticketing and support tools.
• Reliable, responsive, and able to manage a high volume of requests.

Nice to Have

• English proficiency (not required, but preferred).
• Experience with help desk or ticketing platforms (Zendesk, Freshdesk, etc.).
• Background supporting marketing or web services teams.