Product Support Engineer

Singular; Antioquia; Presencial; COP 186.237.000 - 279.356.000; Jornada completa

Descripción de la vacante

Singular is seeking a Product Support Engineer for our LATAM team to handle B2B customer communications, perform deep-dive debugging, and deliver reliable resolutions. You will collaborate with Support, Product, and Engineering to improve the product and advocate for customers within the company.

Strong English communication and self-motivation are essential. The role demands energetic, fast-paced work, with opportunities to grow expertise in mobile marketing and our product suite across the

Formación

• 3-5 years of experience in Technical Support or QA.
• Experience in a B2B SaaS company is a plus.
• Proven ability to communicate with both technical and non-technical audiences.

Responsabilidades

• Be the first point of contact for Singular’s clients and partners, troubleshoot issues or elevate them internally.
• Research, debug and solve client’s issues.
• Work closely with Support, Product and Engineering teams to improve and grow the product offering.
• Serve as an advocate for customers with the product organization.
• Become an expert in mobile marketing and Singular’s product offering.
• Play a significant role in the growth and development of our customer support competency.

Conocimientos

Fluent English

Customer-focused

Technical aptitude

Time management

Multi-tasking

Team player

Educación

B.E / BCA / MCA

Descripción del empleo

Product Support Engineer

Empresa : Singular Tipo de empleo : Tiempo completo Argentina

Descripción del trabajo - Product Support Engineer

We’re looking for an experienced Product Support Engineer for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you’ll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.

What you will do

• Be the first point of contact for Singular’s clients and partners, troubleshoot issues or elevate them internally


• Research, debug and solve client’s issues


• Work closely with Support, Product and Engineering teams to improve and grow the product offering


• Serve as an advocate for customers with the product organization


• Become an expert in mobile marketing and Singular’s product offering


• Play a significant role in the growth and development of our customer support competency

Who you are

• Fluent English (verbal and written) – a must


• Ability to write short technical explanations in English – a must


• Service-oriented person


• Ability to self-manage time and prioritize tasks accordingly


• Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness


• Aptitude to multitask with a high volume of tasks


• Responsible, independent and autodidact


• Team player with solid communication and presentation skills

What you will need:

• 3-5 years of experience in Technical Support or QA


• Previous experience in a B2B SaaS company – an advantage


• B.E / BCA / MCA required in a relevant technical field


• Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two

As a proud equal opportunity employer, we’re committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.