Customer-Focused Product Support Engineer

Singular; Antioquia; Presencial; COP 186.237.000 - 279.356.000; Jornada completa

Descripción de la vacante

Singular is seeking a Product Support Engineer for our LATAM team to handle B2B customer communications, perform deep-dive debugging, and deliver reliable resolutions. You will collaborate with Support, Product, and Engineering to improve the product and advocate for customers within the company.

Strong English communication and self-motivation are essential. The role demands energetic, fast-paced work, with opportunities to grow expertise in mobile marketing and our product suite across the

Formación

• 3-5 years of experience in Technical Support or QA.
• Experience in a B2B SaaS company is a plus.
• Proven ability to communicate with both technical and non-technical audiences.

Responsabilidades

• Be the first point of contact for Singular’s clients and partners, troubleshoot issues or elevate them internally.
• Research, debug and solve client’s issues.
• Work closely with Support, Product and Engineering teams to improve and grow the product offering.
• Serve as an advocate for customers with the product organization.
• Become an expert in mobile marketing and Singular’s product offering.
• Play a significant role in the growth and development of our customer support competency.

Conocimientos

Fluent English

Customer-focused

Technical aptitude

Time management

Multi-tasking

Team player

Educación

B.E / BCA / MCA

Descripción del empleo

Singular is seeking a Product Support Engineer for our LATAM team to handle B2B customer communications, perform deep-dive debugging, and deliver reliable resolutions. You will collaborate with Support, Product, and Engineering to improve the product and advocate for customers within the company.

Strong English communication and self-motivation are essential. The role demands energetic, fast-paced work, with opportunities to grow expertise in mobile marketing and our product suite across the