Customer Support Engineer - Remote work | REF#303560

BairesDev; Colombia; A distancia; COP 186.347.000 - 279.520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

USD compensation

Equipment provided

Flexible hours

Parental leave

Descripción de la vacante

BairesDev is seeking a Customer Support Engineer to provide high-level technical assistance for client integrations and platforms. You will bridge complex technical issues with customer satisfaction and resolve challenges through analysis and clear communication.

You will diagnose REST API issues, analyze code and logs, run advanced SQL queries, and manage partner onboarding, ensuring smooth onboarding and ongoing reliability.

Formación

• 5+ years in Technical Support Engineering or similar customer-facing technical role.
• Proven REST API troubleshooting and integration support experience.
• Ability to read and analyze application code and logs to identify errors.
• Proficient in SQL for data querying and troubleshooting.
• Experience onboarding partners and communicating technically with stakeholders.
• Advanced English proficiency.

Responsabilidades

• Diagnose and resolve REST API issues to ensure seamless data exchange.
• Analyze application code and logs to identify bottlenecks and issues.
• Execute advanced SQL queries to extract insights.
• Oversee onboarding of new partners and ensure successful integrations.
• Provide clear technical guidance to stakeholders and translate concepts.
• Maintain system reliability by identifying recurring errors and implementing fixes.

Conocimientos

REST API troubleshooting

Code & logs analysis

SQL querying

Partner onboarding

English proficiency

Descripción del empleo

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Customer Support Engineer at BairesDev

As a Customer Support Engineer, you will provide high-level technical assistance to our clients, ensuring the smooth operation of their integrations and platforms. You will act as a vital link between complex technical issues and customer satisfaction, resolving intricate challenges through deep analysis and clear communication.

What You'll Do

• Diagnose and resolve complex REST API issues to ensure seamless data exchange between systems.
• Analyze application code and system logs to identify, troubleshoot, and document technical bottlenecks.
• Execute advanced SQL queries to extract data insights and facilitate technical problem-solving.
• Oversee the technical onboarding process for new partners, ensuring successful integration with our services.
• Provide clear and concise technical guidance to stakeholders, translating technical concepts into actionable steps.
• Maintain high system reliability by proactively identifying recurring error patterns and implementing long‑term fixes.

What We Are Looking For

• 5+ years of experience in Technical Support Engineering or a similar customer-facing technical role.
• Proven expertise in REST API troubleshooting and integration support.
• Strong ability to read and analyze application code and logs to identify error patterns.
• Proficiency in using SQL for data querying and advanced technical troubleshooting.
• Hands‑on experience managing partner onboarding and technical communications.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!