Sales Associate Co

INGEPSY; Perímetro Urbano Barranquilla; Presencial; COP 20.088.000 - 31.248.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking a motivated Sales Associate to assist customers, generate sales, and contribute to revenue goals. The ideal candidate is personable, proactive, and confident in communicating with customers, understanding their needs, recommending solutions, and guiding them through the purchasing process.

You will engage with customers across phone, email, chat, and in-person channels, understand needs, present products, manage CRM data, and work with teams to ensure a positive customer

Formación

• Prior experience in sales, retail, or customer service.
• Ability to meet individual and team performance targets.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Independent and remote-work capability if required.

Responsabilidades

• Engage with customers via phone, email, chat, or in-person channels.
• Understand needs and recommend suitable products.
• Provide product information, pricing, and promotions.
• Generate and follow up on sales opportunities.
• Support customers through the purchasing process.
• Handle customer questions, concerns, and objections professionally.
• Build and maintain positive relationships with customers.
• Follow up with prospects and customers to increase sales and repeat business.
• Maintain accurate customer and sales information in the CRM or other company systems.
• Meet or exceed individual and team sales targets.
• Track sales activities, opportunities, and customer interactions.
• Collaborate with sales, customer service, and other internal teams to ensure a positive customer experience.
• Stay informed about products, services, promotions, and company sales processes.

Conocimientos

Verbal communication

Written communication

Customer service

Interpersonal skills

Sales skills

Persuasion

Negotiation

Active listening

Time management

CRM familiarity

Herramientas

CRM systems

Email platforms

Chat platforms

Descripción del empleo

We are seeking a motivated and customer-focused Sales Associate to assist customers, generate sales, and contribute to the achievement of business and revenue goals. The ideal candidate is personable, proactive, and confident in communicating with customers, understanding their needs, recommending appropriate solutions, and guiding them through the purchasing process.

Responsibilities

• Engage with prospective and existing customers through phone, email, chat, or in-person channels as applicable.
• Understand customer needs and recommend suitable products or services.
• Provide accurate information about products, services, pricing, and promotions.
• Generate and follow up on sales opportunities.
• Assist customers throughout the sales process, from initial inquiry through purchase.
• Handle customer questions, concerns, and objections professionally.
• Build and maintain positive relationships with customers.
• Follow up with prospects and customers to increase sales and repeat business.
• Maintain accurate customer and sales information in the CRM or other company systems.
• Meet or exceed individual and team sales targets.
• Track sales activities, opportunities, and customer interactions.
• Collaborate with sales, customer service, and other internal teams to ensure a positive customer experience.
• Stay informed about products, services, promotions, and company sales processes.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Strong sales, persuasion, and negotiation abilities.
• Excellent active listening and customer needs assessment skills.
• Ability to confidently present products or services.
• Strong follow-up and relationship-building skills.
• Ability to handle objections and challenging customer situations professionally.
• Strong organizational and time-management skills.
• Results-oriented mindset with a focus on achieving sales targets.
• Comfortable using CRM systems, email, chat platforms, and other digital tools.
• Ability to work independently and as part of a team.

Requirements

• Previous experience in sales, retail, customer service, account management, or a similar customer-facing role.
• Experience assisting customers and supporting sales activities.
• Ability to meet individual and team performance targets.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Ability to work independently and as part of a remote team when applicable.
• Reliable internet connection and a suitable setup for remote work.
• Professional, proactive, and customer-oriented attitude.
• English proficiency is required if the position involves working with English-speaking customers.