Compassionate Healthcare Support & Scheduling Specialist

Resolv Global; Tubará; On-site; COP 31,220,000 - 42,412,000; Full time

Job summary

Resolv Global in Barranquilla, Colombia is seeking compassionate Customer Service Representatives to join our healthcare support team, assisting patients with appointments, prescription refills, and communication with providers. This is a full-time on-site role with rotating schedules; fluency in English and patient-centered service are essential.

Documentation and timely follow-up are expected, with weekly compensation.

Qualifications

• Experience in customer service or call centers.
• English fluency required.
• Ability to interact patiently with older adults.
• Strong communication and documentation skills.

Responsibilities

• Assist patients with appointment scheduling and rescheduling.
• Process prescription refill requests.
• Relay messages between patients and healthcare providers.
• Coordinate transportation to medical appointments.
• Answer general healthcare-related inquiries.
• Document every interaction accurately.
• Follow healthcare procedures and escalation processes.
• Deliver compassionate, patient-focused service on every call.

Skills

Empathy

Communication

Patience

English fluency

Job description

Resolv Global in Barranquilla, Colombia is seeking compassionate Customer Service Representatives to join our healthcare support team, assisting patients with appointments, prescription refills, and communication with providers. This is a full-time on-site role with rotating schedules; fluency in English and patient-centered service are essential.

Documentation and timely follow-up are expected, with weekly compensation.