Healthcare Customer Care Specialist - Onsite (Sat–Wed)

Vive Health; Medellín; Sur place; COP 27 900 000 - 46 872 000; Plein temps

Avantages offerts par ce poste

15 days PTO

12 paid holidays

Parental leave

Profit sharing

Education reimbursement after first yr

Résumé du poste

Vive Health, a fast-growing U.S. healthcare brand, is expanding its onsite team in Medellín. We seek empathetic customer service reps to assist U.S. patients, caregivers, and providers via phone, chat, and email.

Join a structured environment with performance-based growth, and options to be paid in COP, USD, or cryptocurrency. PTO, holidays, parental leave, profit sharing, and education reimbursement after year one await you.

Qualifications

• 1+ years of customer service, technical support, or e-commerce support.
• English level must be B2+ or C1 with clear verbal and written communication.
• Experience with Amazon Seller Central or U.S. retail accounts is a plus.
• Ability to empathize with elderly customers and navigate health-related topics.

Responsabilités

• Deliver compassionate customer service to U.S.-based patients and caregivers via calls, chat, and email.
• Troubleshoot product and warranty issues for daily living aids and home medical devices with clarity and patience.
• Manage post-order logistics across platforms, including order tracking, replacements, and refunds.
• De-escalate difficult situations with active listening and quick problem resolution.
• Document interactions in CRM with accuracy and completeness.
• Maintain high metrics like First Contact Resolution, Average Handle Time, and CSAT.

Connaissances

B2+ English

Customer Service

Empathy

Problem Solving

Tech Literacy

Schedule Reliability

Outils

Zendesk

Gorgias

Freshdesk

Description du poste

Vive Health, a fast-growing U.S. healthcare brand, is expanding its onsite team in Medellín. We seek empathetic customer service reps to assist U.S. patients, caregivers, and providers via phone, chat, and email.

Join a structured environment with performance-based growth, and options to be paid in COP, USD, or cryptocurrency. PTO, holidays, parental leave, profit sharing, and education reimbursement after year one await you.