Patient Care & Scheduling Support Specialist

Resolv Global; Tubará; Sur place; COP 32 767 000 - 40 867 000; Plein temps

Résumé du poste

Resolv Global in Barranquilla, Colombia is seeking compassionate Customer Service Representatives for our healthcare support team. You will be the first point of contact for patients needing help with appointments, refills, and inquiries.

This full-time, on-site role operates on rotating schedules, with weekly pay of $250 USD and an independent contractor arrangement. Fluency in English is required, and prior healthcare or call-center experience is preferred.

Qualifications

• Healthcare experience preferred.
• Strong English communication skills required.
• Experience in patient scheduling and documentation.

Responsabilités

• Assist patients with scheduling and rescheduling appointments.
• Process prescription refill requests.
• Relay messages between patients and healthcare providers.
• Coordinate transportation to medical appointments.
• Answer general healthcare-related inquiries.
• Accurately document every interaction.
• Follow healthcare procedures and escalation processes.
• Provide compassionate, patient-focused service on every call.

Connaissances

Customer service

Healthcare experience

English fluency

Scheduling

Documentation

Description du poste

Resolv Global in Barranquilla, Colombia is seeking compassionate Customer Service Representatives for our healthcare support team. You will be the first point of contact for patients needing help with appointments, refills, and inquiries.

This full-time, on-site role operates on rotating schedules, with weekly pay of $250 USD and an independent contractor arrangement. Fluency in English is required, and prior healthcare or call-center experience is preferred.