Patient Care & Scheduling Specialist

Resolv Global; Polonuevo; On-site; COP 33,871,000 - 39,761,000; Full time

Job summary

Resolv Global in Barranquilla, Colombia is seeking compassionate Customer Service Representatives to support patients with scheduling, refills, and healthcare inquiries, on-site in Barranquilla. The role requires strong English and patient communication skills, with a focus on empathy and accuracy.

Expect rotating shifts, including evenings or weekends as needed to cover coverage. Ideal candidates have healthcare exposure and a commitment to documenting every interaction and coordinating with

Qualifications

• Healthcare experience preferred.
• Excellent verbal and written communication in English.
• Ability to document interactions accurately.

Responsibilities

• Assist patients with appointment scheduling and rescheduling.
• Process prescription refill requests.
• Relay messages between patients and healthcare providers.
• Help coordinate transportation to medical appointments.
• Answer general healthcare inquiries and document interactions accurately.
• Follow healthcare procedures and escalation processes.

Skills

Empathy

Patience

Communication

English

Job description

Resolv Global in Barranquilla, Colombia is seeking compassionate Customer Service Representatives to support patients with scheduling, refills, and healthcare inquiries, on-site in Barranquilla. The role requires strong English and patient communication skills, with a focus on empathy and accuracy.

Expect rotating shifts, including evenings or weekends as needed to cover coverage. Ideal candidates have healthcare exposure and a commitment to documenting every interaction and coordinating with