Healthcare Customer Service Representative

Resolv Global; Polonuevo; On-site; COP 33,871,000 - 39,761,000; Full time

Job summary

Resolv Global in Barranquilla, Colombia is seeking compassionate Customer Service Representatives to support patients with scheduling, refills, and healthcare inquiries, on-site in Barranquilla. The role requires strong English and patient communication skills, with a focus on empathy and accuracy.

Expect rotating shifts, including evenings or weekends as needed to cover coverage. Ideal candidates have healthcare exposure and a commitment to documenting every interaction and coordinating with

Qualifications

• Healthcare experience preferred.
• Excellent verbal and written communication in English.
• Ability to document interactions accurately.

Responsibilities

• Assist patients with appointment scheduling and rescheduling.
• Process prescription refill requests.
• Relay messages between patients and healthcare providers.
• Help coordinate transportation to medical appointments.
• Answer general healthcare inquiries and document interactions accurately.
• Follow healthcare procedures and escalation processes.

Skills

Empathy

Patience

Communication

English

Job description

We're looking for compassionate, professional Customer Service Representatives to join our growing healthcare support team in Barranquilla, Colombia.

In this role, you'll be the first point of contact for patients who need assistance scheduling appointments, requesting prescription refills, communicating with healthcare providers, arranging transportation, and answering general healthcare-related questions.

Many of the patients you'll support are older adults, so we're looking for individuals who naturally demonstrate patience, empathy, professionalism, and outstanding communication skills.

If you're someone who enjoys making a real difference while delivering exceptional customer service, we'd love to meet you.

What You'll Do

• Assist patients with appointment scheduling and rescheduling
• Process prescription refill requests
• Relay messages between patients and healthcare providers
• Help coordinate transportation to medical appointments
• Answer general healthcare-related inquiries
• Accurately document every interaction
• Follow healthcare procedures and escalation processes
• Deliver compassionate, patient-focused service on every call

Schedule

This is a full-time on-site position based in Barranquilla, Colombia.

This role operates on rotating schedules that may vary weekly.

Hours of operation include:

• Sunday to Thursday: 8:00 AM to 9:00 PM EST
• Friday: 6:00 AM to 7:00 PM EST
• Saturday: 6:00 PM to 11:30 PM EST

Schedules may include evenings and weekends.

• Your schedule for the following week will be posted every Wednesday. While scheduling preferences are considered whenever possible, fixed schedules cannot be guaranteed.

Compensation

• $250 USD per week
• Paid weekly in arrears
• Independent Contract

Hiring Process

To ensure a fair and consistent hiring experience, every applicant must complete each stage of our recruitment process.

Your application will include:

• Resume Review
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Please note

• English resumes are required.
• Strong English communication skills are essential.
• Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.

Requirements:

We're Looking For

Healthcare experience is strongly preferred, including experience in:

• Medical offices
• Healthcare providers
• Patient scheduling
• Pharmacies
• Health insurance
• Senior care

Applicants with strong customer service or call center experience are also encouraged to apply.

The ideal candidate is:

• Fluent in spoken and written English
• Patient, kind, and empathetic
• An excellent communicator
• Comfortable speaking with elderly patients
• Detail-oriented with strong documentation skills
• Reliable with excellent attendance
• Adaptable to changing schedules
• Comfortable working in a fast-paced environment