Partner Success & Operations Specialist

ATOMS Careers page; Bogotá; Presencial; COP 44.640.000 - 78.120.000; Jornada completa

Descripción de la vacante

Otter is helping restaurateurs succeed in online food delivery by combining passion for food with a focus on technology and operator support. The role centers on owning operator relationships, solving day-to-day issues, and driving growth through close collaboration with Sales and support teams.

Based in Bogotá, you will join a remote-friendly, collaborative environment that emphasizes data-driven decisions, KPI monitoring, and cross-functional workflows to deliver improved operator experiences

Formación

• 3+ years of experience in Account Management, B2B Customer Success, Operations, or BPO environments.
• Experience with sales, onboarding, and operator training within BPO, FoodTech, Virtual Kitchens, or Hospitality ops.
• Degree in Business or Communications preferred.
• Demand for online food delivery is growing rapidly; strong collaboration with cross-functional teams is essential.

Responsabilidades

• Serve as the primary, trusted point of contact for operators, building strong rapport and driving long-term retention.
• Identify operator pain points early, triaging and resolving day-to-day operational issues to minimize churn.
• Directly support operators in reducing order cancellations, missing items, onboarding and order inaccuracies to optimize performance.
• Identify upsell opportunities and collaborate with the Sales team to execute and support Closed-Won expansion and onboarding.

Conocimientos

Account Management

Customer Success

Operations

BPO

Sales

Onboarding

Educación

Business degree

Communications degree

Herramientas

Salesforce

Zendesk

Jira

Google Workspace

Descripción del empleo

Otter is helping restaurateurs succeed in online food delivery by combining passion for food with a focus on technology and operator support. The role centers on owning operator relationships, solving day-to-day issues, and driving growth through close collaboration with Sales and support teams.

Based in Bogotá, you will join a remote-friendly, collaborative environment that emphasizes data-driven decisions, KPI monitoring, and cross-functional workflows to deliver improved operator experiences