Customer Support

ATOMS Careers page; Bogotá; Presencial; COP 20.088.000 - 31.248.000; Jornada completa

Descripción de la vacante

Picnic is hiring in Bogotá for a role focused on owning the customer support experience. You’ll become the resident expert on the platform, processes, and policies, and address complaints via email, chat, phone, or in person with precise troubleshooting and clear communication to resolve issues on the first contact.

You’ll respond promptly to inquiries to keep customers satisfied and work with other teams to allocate resources as needed.

Formación

• At least one year of experience in a track and trace or logistics role.
• English proficiency at a C1 level.
• Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
• Preferred: Experience in a fast-paced, time-sensitive delivery environment.

Responsabilidades

• Become the resident expert on our platform, processes, and policies.
• Use correct troubleshooting processes, language, and structure to address customer complaints over multiple channels.
• Apply good judgment and strong communication to resolve escalations on the first try.
• Respond quickly to inquiries to ensure customer satisfaction.
• Work cross-functionally with other departments to prioritize and allocate resources as needed.

Conocimientos

Problem-solving

Service-minded

Organizational skills

English (C1)

Descripción del empleo

At Picnic, we’re reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high-quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

What you’ll do

• Become the resident expert on our platform, processes, and policies.
• Use correct troubleshooting processes, language, and structure to address customer complaints over a variety of support channels (e-mail, chat, phone, in-person, etc.).
• Use good judgment and strong communication skills to ensure escalations are solved on the first try.
• Quickly respond to customer inquiries to ensure 100% customer satisfaction.
• Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed.

What we’re looking for

• At least one year of experience in a track and trace or logistics role.
• English proficiency at a C1 level.
• Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
• Preferred: Experience in a fast-paced, time-sensitive delivery environment.
• Drive real impact: Be part of building the operational engine behind a fast-growing startup that’s redefining how work gets done.
• Own your city: Take full ownership of your city’s performance and see the direct results of your ideas and execution every single day.
• Work with purpose: Join a mission-driven team focused on making the workplace experience better for thousands of people.
• Grow with us: At Picnic, there’s room to grow—personally and professionally—as we scale and take on new challenges together.

What else you need to know

This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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