Overnight Logistics Supervisor & Client Liaison

Lean Solutions Group; Perímetro Urbano Barranquilla; Sur place; COP 36 000 000 - 52 000 000; Plein temps

Résumé du poste

Lean Solutions Group is seeking an Afterhours Operations Supervisor to oversee overnight logistics activities and coordinate a team of logistics coordinators. The role focuses on maintaining productivity, meeting client expectations, and upholding operational standards.

The ideal candidate will lead with strong communication, resolve issues quickly, and foster collaborative relationships with clients and internal stakeholders.

Qualifications

• 1–2 years of experience supervising teams in BPO operations.
• Bachelor’s degree in Logistics, Business Administration, or related field.
• English proficiency at B2–C1.
• Advanced knowledge of MS Office (Excel, Word, PowerPoint, Outlook).
• Strong organizational, analytical, communication, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and make decisions in a fast-paced environment.

Responsabilités

• Supervise, coordinate, and monitor the daily activities of logistics coordinators during the overnight shift.
• Assign workloads and redistribute tasks to ensure efficiency and coverage.
• Monitor communication channels (WhatsApp, Teams, email) for timely responses.
• Track and address IT issues, delays, absenteeism, and pending requests.
• Conduct weekly audits of workload activity to ensure task accuracy and timeliness.
• Monitor daily performance metrics and client productivity targets.
• Provide coaching and performance feedback to team members.

Connaissances

Team supervision

English proficiency (B2–C1)

MS Office (Excel, Word, PowerPoint, 
O

Communication

Problem-solving

Organizational skills

Formation

Bachelor’s degree in Logistics, Business, or related field

Outils

Excel

Word

PowerPoint

Outlook

Description du poste

Lean Solutions Group is seeking an Afterhours Operations Supervisor to oversee overnight logistics activities and coordinate a team of logistics coordinators. The role focuses on maintaining productivity, meeting client expectations, and upholding operational standards.

The ideal candidate will lead with strong communication, resolve issues quickly, and foster collaborative relationships with clients and internal stakeholders.