Afterhours Operations Supervisor

Lean Solutions Group; Perímetro Urbano Barranquilla; Sur place; COP 36 000 000 - 52 000 000; Plein temps

Résumé du poste

Lean Solutions Group is seeking an Afterhours Operations Supervisor to oversee overnight logistics activities and coordinate a team of logistics coordinators. The role focuses on maintaining productivity, meeting client expectations, and upholding operational standards.

The ideal candidate will lead with strong communication, resolve issues quickly, and foster collaborative relationships with clients and internal stakeholders.

Qualifications

• 1–2 years of experience supervising teams in BPO operations.
• Bachelor’s degree in Logistics, Business Administration, or related field.
• English proficiency at B2–C1.
• Advanced knowledge of MS Office (Excel, Word, PowerPoint, Outlook).
• Strong organizational, analytical, communication, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and make decisions in a fast-paced environment.

Responsabilités

• Supervise, coordinate, and monitor the daily activities of logistics coordinators during the overnight shift.
• Assign workloads and redistribute tasks to ensure efficiency and coverage.
• Monitor communication channels (WhatsApp, Teams, email) for timely responses.
• Track and address IT issues, delays, absenteeism, and pending requests.
• Conduct weekly audits of workload activity to ensure task accuracy and timeliness.
• Monitor daily performance metrics and client productivity targets.
• Provide coaching and performance feedback to team members.

Connaissances

Team supervision

English proficiency (B2–C1)

MS Office (Excel, Word, PowerPoint, 
O

Communication

Problem-solving

Organizational skills

Formation

Bachelor’s degree in Logistics, Business, or related field

Outils

Excel

Word

PowerPoint

Outlook

Description du poste

The Afterhours Operations Supervisor oversees logistics operations during the overnight shift, coordinates the workload of logistics coordinators, and monitors team performance to ensure client expectations, productivity goals, and operational standards are consistently met. This role serves as a key point of contact between the client and the company, fostering strong relationships through effective communication, timely issue resolution, and proactive team management.

RESPONSIBILITIES:

• Supervise, coordinate, and monitor the daily activities and responsibilities of logistics coordinators during the overnight shift.
• Assign workloads and redistribute tasks as needed to ensure operational efficiency and adequate coverage.
• Monitor communication channels, including WhatsApp, Microsoft Teams, and email inboxes, to ensure timely responses and follow-ups.
• Track and follow up on IT issues, operational delays, absenteeism, and pending requests.
• Conduct weekly audits of employee workload activity to ensure tasks are completed accurately and on time.
• Monitor daily performance metrics, including inbound calls, follow-up activities, call queues, and client-defined productivity targets.
• Provide coaching and performance feedback to team members to support continuous improvement.
• Address performance issues and issue verbal or written warnings when necessary, following company policies and procedures.
• Ensure compliance with client requirements, internal procedures, and established service standards.
• Identify operational challenges and implement strategies to improve team productivity and service delivery.
• Maintain clear and effective communication with clients and internal stakeholders to address concerns and strengthen business relationships.
• Ensure operational continuity and timely resolution of issues throughout the overnight shift.

EDUCATION AND EXPERIENCE:

• Technical, technological, or bachelor's degree in Logistics, Business Administration, Business, Industrial Engineering, Finance, International Relations, or a related field. Students currently pursuing a degree in a related field are also encouraged to apply.
• 1–2 years of experience supervising teams in BPO operations.
• Intermediate to advanced English proficiency (B2–C1).
• Advanced knowledge of Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook.
• Strong organizational, analytical, communication, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and make effective decisions in a fast-paced environment.
• Experience providing feedback, coaching, and monitoring team performance is an asset.