Orthodontic Clinical Support Specialist

Align Technology, Inc.; Bogotá; On-site; COP 22,320,000 - 33,480,000; Full time

Job summary

Align Technology, Inc. in Bogotá, Colombia is seeking a Clinical Support Specialist I to provide clinical communication and support to external and internal customers, including orthodontists and treatment coordinators, focusing on ClinCheck quality and troubleshooting.

You will handle inquiries, analyze issues, ensure timely resolution, and assist with education events and university and research programs.

Qualifications

• Bachelor's degree in Dentistry; desirable knowledge in Orthodontics.
• 1–2 years of experience in dental customer relations or in an international call center environment.
• Candidates with no experience in the market will be evaluated.
• Fluent English is mandatory.

Responsibilities

• Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting primarily for doctors.
• Investigate and analyze Clinical-related customer inquiries, complaints and adverse events.
• Ensure timely resolution to customer contact issue whether in-bound or out-bound.
• Support Clinical education activities including live and online events, coordinating with clinical speaker, presenting clinical content, congress, coordinate with clinical speaker, present clinical contents.

Skills

Fluent English

Microsoft Office

Education

Bachelor's degree in Dentistry

Tools

Microsoft Office

Job description

Align Technology, Inc. in Bogotá, Colombia is seeking a Clinical Support Specialist I to provide clinical communication and support to external and internal customers, including orthodontists and treatment coordinators, focusing on ClinCheck quality and troubleshooting.

You will handle inquiries, analyze issues, ensure timely resolution, and assist with education events and university and research programs.