Clinical Support Specialist I

Align Technology, Inc.; Bogotá ciudad; Presencial; COP 35 712 000 - 58 032 000; Tempo integral

Resumo da oferta

Align Technology, Inc. in LATAM-Colombia-Bogota is seeking a Clinical Support Specialist I to provide clinical customer support to orthodontists and dentists, handling case evaluation, ClinCheck support, and troubleshooting of clinical issues.

The role involves investigating inquiries, ensuring timely resolutions, and supporting education events across clinical programs and universities.

Qualificações

• Bachelor's degree in Dentistry is a must have.
• Desirable knowledge in Orthodontics.
• Fluent English is mandatory.
• Availability to work full-time in an office environment.

Responsabilidades

• Provide clinical customer support to orthodontists and general dentists.
• Investigate and analyze clinical-related inquiries and complaints.
• Ensure timely resolution to customer contact issues.
• Support clinical education activities and live/online events.

Conhecimentos

Fluent English

Microsoft Office

Computer literacy

Formação académica

Bachelor's degree in Dentistry

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Clinical Support Specialist I

Department: Clinical

Employment Type: Full Time

Location: LATAM-Colombia-Bogota

Description

This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University and research programs.

In this role, you will…

• Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting primarily for doctors.
• Investigate and analyze Clinical-related customer inquiries, complaints and adverse events.
• Ensure timely resolution to customer contact issue whether in-bound or out-bound.
• Support Clinical education activities which includes the following: live and online events, coordinating with clinical speaker, presenting clinical content, congress, coordinate with clinical speaker, present clinical contents.

In this role, you’ll need…

• Bachelor´s degree in Dentistry is a must have. Desirable knowledge in Orthodontics
• One or two years experience in customer relations in dental related areas or in an international call center environment.
• Candidates with no experience in the market will be evaluated.
• Fluent English is mandatory.
• Good knowledge of basic computer operations and Microsoft Office tools.
• Availability to work in a full-time position, from Monday to Friday in regular working hours in an office environment.