Clinical Support Specialist I

Align Technology; Bogotá ciudad; On-site; COP 40,000,000 - 66,000,000; Full time

Job summary

Align Technology in LATAM-Colombia-Bogota is seeking a clinical support specialist. You will interact with orthodontists and dentists to evaluate cases, provide ClinCheck support, and troubleshoot clinical issues. The role involves supporting education events and coordination with clinical speakers.

Fluent English is mandatory, and a dentistry degree is required. A full-time on-site position in Bogotá is offered with opportunities to contribute to education programs and research initiatives.

Qualifications

• Bachelor´s degree in Dentistry is a must have.
• Desirable knowledge in Orthodontics.
• 1–2 years experience in customer relations in dental related areas or international call center environment.

Responsibilities

• Provide clinical customer support to orthodontists and general dentists on case evaluation, ClinCheck support, and clinical troubleshooting.
• Investigate and analyze clinical-related customer inquiries, complaints and adverse events.
• Ensure timely resolution to customer contact issues, inbound or outbound.
• Support clinical education activities including live and online events, coordinating with clinical speaker and presenting content.

Skills

Customer relations

Fluent English

Microsoft Office

Education

Bachelor's degree in Dentistry

Tools

Microsoft Office

Job description

Description

This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University and research programs.

Department: Clinical

Location: LATAM-Colombia-Bogota

Description

This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists, and treatment coordinators related to case specific issues, ClinCheck quality and troubleshooting. Focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day to day needs of education events, University and research programs.

In this role, you will…

• Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting primarily for doctors.
• Investigate and analyze Clinical-related customer inquiries, complaints and adverse events.
• Ensure timely resolution to customer contact issue whether in-bound or out-bound.
• Support Clinical education activities which includes the following: live and online events, coordinating with clinical speaker, presenting clinical content, congress, coordinate with clinical speaker, present clinical contents.

In this role, you’ll need…

• Bachelor´s degree in Dentistry is a must have. Desirable knowledge in Orthodontics
• One or two years experience in customer relations in dental related areas or in an international call center environment.
• Candidates with no experience in the market will be evaluated.
• Fluent English is mandatory.
• Good knowledge of basic computer operations and Microsoft Office tools.
• Availability to work in a full-time position, from Monday to Friday in regular working hours in an office environment.

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.