Head of Operations

OnHires; Colombia; A distancia; COP 180.000.000 - 260.000.000; Jornada completa

Descripción de la vacante

A global digital advertising firm is seeking a Head of Operations to oversee and optimize workflows. This role requires 5–10 years of leadership in high-growth environments, focusing on managing remote teams and driving strategic clarity. You will be responsible for operations enablement and fostering cross-functional collaboration. If you're a detail-oriented leader with a results-driven mindset, this position offers significant growth opportunities. This is a full-time, remote role, critical to driving business growth.

Formación

• 5–10+ years of leadership in high-growth environments.
• Proven ability to manage and scale remote teams.
• Strong background in operations management and strategy execution.
• Strategic thinker with a bias for execution and long-term value creation.
• Deep experience in GTM, retention or lifecycle operations.
• Results-driven, system thinker who drives efficient execution.

Responsabilidades

• Lead daily operations and ensure cross-team efficiency.
• Build and optimize workflows supporting the GTM engine.
• Drive strategic clarity and high-impact initiatives.
• Translate data into dashboards and actionable operating insights.
• Serve as a trusted operator to the CEO and leadership on growth initiatives.
• Align product, GTM, and customer success to accelerate scale.

Conocimientos

Leadership in high-impact roles

Managing and scaling distributed teams

Ops management

Execution-focused mindset

Data-driven decision making

System thinking

Herramientas

ClickUp

Google Sheets

Tableau

HubSpot

Automation tools

Descripción del empleo

Join to apply for the Head of Operations role at OnHires

🏢 About the Company

Founded in 2016 by its CEO, the client is a top 2–3 global player in digital ad protection. They block malicious activity, provide tracking and insights, and optimize ad spend to ensure campaigns reach real users. Unlike competitors, they are highly proactive with clients, offering scalable solutions for businesses of all sizes and working closely to maximize campaign performance.

Role Overview

The client is seeking a growth-focused Head of Operations with senior leadership experience in high-performance Sales or Marketing environments. This is a hands‑on, data‑driven strategic operator role, focused on aligning remote teams, unlocking executional leverage, and removing friction between product, GTM, and customer success functions to accelerate growth.

You’ll own the operational backbone of the business, keeping teams accountable, data‑informed, and relentlessly focused on results. Your leadership will inspire teams, enable sharp decision‑making, and maintain high‑level execution across the organization.

Key Responsibilities

Operations Enablement

• Lead daily operations to ensure smooth execution and cross‑team efficiency.
• Build, manage, and optimize workflows, systems, and processes powering the GTM engine.
• Own timelines, budgets, and resource management across projects.
• Identify operational risks and implement solutions to ensure compliance and continuity.
• Run operating rhythm: scorecards, weekly accountability syncs, team cadences, and sprint cycles.
• Ensure clarity on ownership, priorities, and tracking across functions.
• Inspire and energize teams, acting as a trusted “go‑to” for cross‑functional leaders.
• Own tooling decisions across project management, reporting, documentation, and task execution.
• Continuously reduce complexity and operational drag.

Cross‑Functional Collaboration

• Act as a trusted operator to the CEO and leadership team, helping prioritize growth initiatives.
• Break silos and connect the dots across product, marketing, and customer teams.
• Serve as a cultural glue — keeping remote teams energized, aligned, and clear.

Data‑Driven Decision Support

• Translate messy data into clear dashboards and operating insights.
• Surface the right metrics for decision‑making and create closed‑loop reporting systems.
• Use data to shape operational strategy and identify growth opportunities.

Strategic Planning & Leadership

• Drive strategic clarity across the organization.
• Enable company‑wide focus on high‑impact initiatives.
• Stay ahead of GTM and growth opportunities.

Required Skills & Experience

• 5–10+ years of leadership in high‑impact roles at remote, high‑growth environments.
• Proven ability to manage and scale distributed teams in async‑first environments.
• Strong background in Ops management, strategy execution, and organizational alignment.
• Strategic thinker with a bias for execution and long‑term value creation.
• Deep experience in GTM, retention, or lifecycle operations.
• Obsession with execution — results‑driven mindset.
• System thinker, acts with urgency, thrives on making chaos efficient.

Technical Proficiency

• ClickUp (or similar PM/project management tools)
• Google Sheets (pivot tables, basic modeling)
• BI/Dashboards (Tableau, Looker, Power BI, or lightweight alternatives)
• CRM and lifecycle tools (Brevo, HubSpot, etc.)
• Bonus: familiarity with basic automations (Zapier, Make, etc.)

Logistics

• Remote, async‑friendly team
• Must be available for meetings between 8 AM – 2 PM EST
• Full‑time, long‑term role

Who You Are

• High‑energy, extroverted team leader thriving in fast‑paced environments.
• Detail‑oriented with a relentless drive for continuous improvement.
• Comfortable owning ambiguity and bringing structure through intelligent systems.
• Passionate about building scalable operations that drive growth.

This role is critical to scaling operations, execution, and business growth, and offers a unique opportunity to work directly with the founder and leadership team.