Operations Lead: Client Success & Performance

SOLVO S.A.S; Perímetro Urbano Barranquilla; Presencial; COP 78.120.000 - 122.760.000; Jornada completa

Descripción de la vacante

SOLVO S.A.S in Barranquilla, Colombia seeks an Operations Manager to oversee administrative and client-facing processes, lead high-performing teams, and ensure timely execution of tasks across accounts.

You will drive KPI performance, optimize workflows, manage client relationships, implement SOPs, and continuously improve service quality through data-driven decisions. This role requires strong Excel and Power BI skills and collaboration with HR, IT, and billing to sustain workforce stability.

Formación

• Minimum of 1 year of experience leading teams in operational, client-facing, or workforce management environments.
• Experience managing employee performance and driving operational results.
• Experience handling client relationships, stakeholder management, and issue escalation is highly preferred.

Responsabilidades

• Client Relationship Management: communicate with clients and manage operations under management.
• Team Leadership & Talent Management: recruit, coach, and develop team members.
• Performance & Operations Management: supervise KPIs and drive improvements.
• Process Documentation & Knowledge Management: document SOPs and share with clients.
• Reporting & Administrative Oversight: update on personnel and operations for billing/invoicing.
• Continuous Improvement: analyze data and implement value-adding improvements.

Conocimientos

Leadership

Communication

Problem-solving

Organizational skills

Time-management

Multitasking

Conflict resolution

Adaptability

Herramientas

Microsoft Excel

Power BI

Microsoft Office Suite

CRM platforms

Ticketing systems

Descripción del empleo

SOLVO S.A.S in Barranquilla, Colombia seeks an Operations Manager to oversee administrative and client-facing processes, lead high-performing teams, and ensure timely execution of tasks across accounts.

You will drive KPI performance, optimize workflows, manage client relationships, implement SOPs, and continuously improve service quality through data-driven decisions. This role requires strong Excel and Power BI skills and collaboration with HR, IT, and billing to sustain workforce stability.