Logistics Operations Lead: Boost Performance & SOPs

Work With Us; Medellín; Hybrid; COP 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Work With Us is seeking a results-oriented logistics operations lead in Medellín. You will oversee key teams, drive performance through SOPs and KPIs, and serve as a critical link between leadership, clients, and operations.

If you enjoy building teams, improving systems, and owning results, this role offers real influence and growth. The position emphasizes strong leadership, carrier management, and a data-driven approach to maintain high service standards and continuous improvement.

Qualifications

• Minimum 5 years in logistics or transportation operations.
• Proven track record of improving performance through SOPs and KPIs.

Responsibilities

• Ensure accurate use of the TMS and complete, compliant shipment documentation.
• Monitor shipments, identify risks, and push teams to act quickly to prevent service issues.
• Guarantee timely and accurate customer updates, meeting service standards (95%+ accuracy).
• Manage staffing, coverage, onboarding, training, coaching, and performance development.
• Handle complex escalations with carriers and clients, delivering effective solutions.
• Evaluate carrier performance, compliance, and service quality.
• Analyze KPIs, prepare operational reports, and drive continuous improvement initiatives.
• Act as a key liaison between leadership and operations, ensuring clear communication.

Skills

Logistics leadership

Carrier management

Data-driven decisions

Tools

TMS

Job description

Work With Us is seeking a results-oriented logistics operations lead in Medellín. You will oversee key teams, drive performance through SOPs and KPIs, and serve as a critical link between leadership, clients, and operations.

If you enjoy building teams, improving systems, and owning results, this role offers real influence and growth. The position emphasizes strong leadership, carrier management, and a data-driven approach to maintain high service standards and continuous improvement.