Operations & Executive Assistant

Ryz Labs; Antioquia; Presencial; COP 42.000.000 - 64.000.000; Jornada completa

Descripción de la vacante

RYZ Labs is seeking an Operations & Executive Assistant to support the Founder & CEO, owning inbox, calendar, and the company’s administrative engine. You will improve processes as the company scales from 30 to 100+ enterprise customers, while maintaining discretion for sensitive data.

You will run recruiting, finance and vendor ops, manage DocuSign flows, and ensure sub-24 hour responses. Strong English, organization, and tool fluency are essential for success in this role.

Formación

• 3+ years in ops or executive support roles, ideally with a founder or executive.
• Excellent written and spoken English, communications for US enterprise customers.
• Highly organized, self-directed, and capable of managing ambiguity.
• Proficient with Google Workspace, Slack, Notion/Linear, Ramp, DocuSign, Rippling and AI tools.

Responsabilidades

• Own the CEO’s calendar and inbox, triage daily, draft replies, and schedule demos.
• Tee up sales and CS calls, prepare account briefs, and manage follow-ups.
• Run recruiting workflow end-to-end: coordinate, interview, and logistics.
• Run finance/vendor ops: process invoices, track subscriptions, maintain records.
• Route documents and signatures via DocuSign for customer agreements and contractor paperwork.
• Maintain SOC 2 compliance: manage Vanta tasks, policy approvals, training.
• Onboard/offboard new team members: accounts, access, Rippling setup, day-one planning.
• Track commitments from meetings and ensure execution or escalation.
• Refine ops processes to scale from 30 to 100+ enterprise customers.

Conocimientos

Ops experience

Executive support

English fluency

Process ownership

Tool proficiency

Ambiguity management

Herramientas

Google Workspace

Slack

Notion

Linear

Ramp

DocuSign

Rippling

Descripción del empleo

RYZ Labs is looking for a highly skilled Operations & Executive Assistant to join one of our clients’ teams. In this role, you will work directly with the Founder & CEO, owning his inbox, calendar, and the company's administrative engine. As the company scales, so does your scope.

Qualifications:

• 3+ years in operations, executive assistance, or chief‑of‑staff‑style roles, ideally supporting a founder or executive at a startup
• Excellent written and spoken English (written communication goes directly to US enterprise customers)
• Ruthlessly organized and self‑directed with a strong ability to manage ambiguity without dropping balls
• Fluent across modern tools — Google Workspace, Slack, Notion/Linear, Ramp, DocuSign, Rippling — with daily use of AI tools to accelerate workflows
• Available during US Central Time business hours with high responsiveness and total discretion for sensitive data
• You build processes that outlive you and prefer owning outcomes over waiting for instructions

Key Responsibilities:

• Own the CEO’s calendar and inbox — triage email daily, draft replies, schedule demos, protect focus time, and ensure sub-24-hour response times
• Tee up sales and CS calls — shadow demos to learn the product, prepare account briefs/agendas beforehand, and manage follow-ups after
• Run the recruiting workflow end to end — coordinate partners, schedule interviews, track candidates, and manage work‑trial logistics
• Run finance and vendor ops — process invoices, prep expense approvals via Ramp, track subscriptions, and keep clean records
• Route documents and signatures — manage DocuSign flows for customer agreements and contractor paperwork end to end
• Keep compliance green — manage Vanta tasks, policy approvals, and training completions across the team within a SOC 2 environment
• Manage new team member onboarding and offboarding end to end — accounts, access, Rippling setup, and day‑one planning
• Track every commitment — maintain running lists of promises made in meetings and ensure execution or escalation
• Build and refine operational processes that help the company scale from 30 to 100+ enterprise customers