Store Operations Lead: Precision & Service Champion

Living Spaces Furniture; Fresno; On-site; COP 93,218,000 - 121,206,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with Company match (full and部分)

Vacation (full-time)

Paid Sick Leave (full and part-time)

Flex or Health Spending Account (for ᚂ

Job summary

Living Spaces Furniture is seeking a Store Operations Lead to ensure consistent execution of store operations and a seamless customer experience. You will validate day-to-day tasks, maintain inventory integrity, and uphold pricing and SOP standards to support brand and sales performance.

The role is execution-focused, requires strong problem-solving, and you will act as Manager on Duty as needed, coordinating with teams to deliver high-quality service and compliant operations.

Qualifications

• High School Diploma or GED equivalent required.
• Minimum 3 years of retail experience in a direct customer interactive environment.
• Experience with Microsoft Office programs; Tableau experience preferred.

Responsibilities

• Execute and validate daily store operations Standard Work to ensure compliance with policies and customer service expectations.
• Process and manage cash handling, complex transactions, and post-sale activities; Serve as Manager on Duty when assigned.
• Reinforce standardized processes and SOP compliance through daily execution and communicate observations to store leadership.
• Resolve customer concerns using problem-solving and de-escalation techniques to maintain satisfaction.
• Maintain accurate inventory through receiving, storage, cycle counts, and transfers; fulfill customer orders including pickup and delivery.
• Collaborate with merchandising on floor resets, product placement, and visual standards to uphold brand consistency.
• Verify pricing and signage via audits; correct discrepancies promptly.
• Perform daily operational reporting across functions to identify errors and support corrective action.
• Provide sales floor support during high-traffic periods to sustain service standards.

Skills

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Tableau

Job description

Living Spaces Furniture is seeking a Store Operations Lead to ensure consistent execution of store operations and a seamless customer experience. You will validate day-to-day tasks, maintain inventory integrity, and uphold pricing and SOP standards to support brand and sales performance.

The role is execution-focused, requires strong problem-solving, and you will act as Manager on Duty as needed, coordinating with teams to deliver high-quality service and compliant operations.