Customer Operations Excellence Lead

Mastercard Inc.; Bogotá; In loco; COP 291.602.000 - 421.203.000; Tempo pieno

Descrizione del lavoro

Mastercard is seeking a Manager, Customer Operational Excellence to empower the Services BD organization by leading end-to-end deal support, CRM hygiene, pricing, and contracting. The role sits at the intersection of Sales, Finance, and Operations, delivering operational excellence and revenue growth.

You will coordinate across Sales, Legal, Finance, and Delivery teams, ensuring accurate deal records in Salesforce and adherence to internal policies.

Competenze

• 6–10 years of experience in Sales Operations, Business Operations, or Commercial Support roles.
• Strong understanding of sales lifecycle processes in a B2B environment.
• Experience with CRM platforms (Salesforce preferred).
• Exposure to pricing, contracting, and billing processes.
• Strong commercial acumen and deal structuring capability.

Mansioni

• Sales Lifecycle Management: Support BD teams across the full deal lifecycle—from opportunity creation to deal closure and post-sales execution.
• Pricing & Approvals: Facilitate pricing processes including coordination with Finance and Pricing teams and ensure documentation of pricing assumptions.
• CRM Governance & Hygiene: Own creation and maintenance of accurate opportunity records in Salesforce and ensure data integrity.
• Contracting Support: Coordinate contract creation using internal tools and liaise with Legal and BD for timely execution.
• Post-Sales Support: Enable smooth transition from sales to delivery and billing, and assist with invoicing and revenue recognition.
• Process Improvement: Identify opportunities to streamline sales and operational processes and develop playbooks and training materials.

Conoscenze

Sales Operations

Stakeholder management

Analytical mindset

Excel & reporting

Deal structuring

Formazione

Experience with CRM platforms (Salesforce)

Strumenti

Salesforce

Descrizione del lavoro

Mastercard is seeking a Manager, Customer Operational Excellence to empower the Services BD organization by leading end-to-end deal support, CRM hygiene, pricing, and contracting. The role sits at the intersection of Sales, Finance, and Operations, delivering operational excellence and revenue growth.

You will coordinate across Sales, Legal, Finance, and Delivery teams, ensuring accurate deal records in Salesforce and adherence to internal policies.