Onboarding Specialist

Insight Global; Bogotá ciudad; On-site; COP 36,000,000 - 54,000,000; Full time

Job summary

Insight Global is seeking an Onboarding and Support Specialist to ensure a smooth, high-quality customer experience across residential and commercial segments. You will blend onboarding with Tier 1 support, guiding customers from contract to activation while serving as a primary contact for ongoing needs.

The role requires strong communication across phone and email, ability to document interactions, and collaboration with cross-functional teams to drive timely issue resolution and successful

Qualifications

• 2–3 years in customer support or related roles.
• Familiar with Salesforce or ticketing systems or quick learner.
• Experience in client/vendor facing role with relationship management and negotiation.

Responsibilities

• Deliver a smooth, high-quality onboarding and product support experience for residential and commercial customers.
• Guide contracts through onboarding, activation, and ongoing support.
• Maintain accurate documentation and collaborate with cross-functional partners.
• Ensure timely issue resolution and successful deployment.

Skills

Customer support

Relationship management

Negotiation

Communication

Tools

Salesforce

Ticketing systems

Job description

• 2-3 years of experience in customer support, customer service, account coordination, or related roles.
• Familiarity with Salesforce or ticketing systems (or ability to learn quickly).
• Experience in a client or vendor facing role with a focus in relationship management and negotiation skills experience
• Strong communication skills across phone and email, with the ability to clearly guide customers through multi-step processes.

Job Description

The Onboarding and Support Specialist plays a critical role in delivering a smooth, high-quality experience in product support quality experience for customers across both residential and commercial segments. This role blends operational onboarding with responsive Tier 1 customer support—guiding properties from contract signature through locker installation and activation, while also serving as a primary point of contact for ongoing support needs. This person ensures clarity, consistency, and follow through across all customer interactions, maintains accurate documentation, and collaborates closely across all customer interactions, maintains accurate documentation, and collaborates closely with cross through across all customer interactions, maintains accurate documentation, and collaborates closely with cross-functional partners to drive timely functional partners to drive timely functional partners to drive timely issue resolution and successful deployment.