Partner Success Lead: Onboarding, Training & Support

Resolv Global; Polonuevo; Presencial; COP 9.999.999.999; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Weekly pay

Descripción de la vacante

Resolv Global is seeking a Partner Support Specialist to own client conversations, onboard and train teams, and troubleshoot issues from the first contact through resolution. You will collaborate with Sales, Operations, Product, and Engineering to drive solutions and ensure customer success.

The role requires 2+ years in SaaS customer success or similar, with strong communication skills and the ability to manage multiple clients and priorities in a fast-moving environment.

Formación

• 2+ years of experience in SaaS Customer Success, Partner Success, Implementation, Account Management, or a similar client-facing role.
• Experience onboarding customers and leading remote or in-person demos, walkthroughs, or training.
• Strong experience working with software platforms and learning technical workflows.
• The ability to troubleshoot issues and separate symptoms from root causes.
• Excellent written and verbal communication.
• Confidence leading client conversations, including difficult ones.
• Strong organization and follow-through.
• Experience managing multiple accounts, projects, or client issues simultaneously.
• A proactive approach and strong sense of ownership.
• The ability to stay calm and make good decisions under pressure.
• A genuine interest in learning and working in a fast-moving environment.

Responsabilidades

• Onboard new clients through kickoff calls, live walkthroughs, training sessions, and Q&A.
• Become a trusted point of contact for clients after launch.
• Monitor client adoption and identify potential issues early.
• Respond quickly when a client is blocked, frustrated, or needs immediate support.
• Lead difficult conversations with calm, clarity, and sound judgment.
• Troubleshoot workflow, platform, and process issues.
• Ask the right questions to identify the root cause of a problem.
• Translate client issues into clear and actionable information for Product, Engineering, and Operations.
• Track open issues through resolution and ensure proper follow-through.
• Gather client feedback and identify recurring problems or opportunities for improvement.
• Help improve documentation, processes, and client success playbooks.
• Work with Sales on renewal, expansion, and upsell opportunities.
• Manage multiple clients, projects, priorities, and open issues simultaneously.

Conocimientos

Client communication

Ownership

Time management

Problem solving

Demos & training

Herramientas

CRM software

Ticketing systems

Implementation workflows

Descripción del empleo

Resolv Global is seeking a Partner Support Specialist to own client conversations, onboard and train teams, and troubleshoot issues from the first contact through resolution. You will collaborate with Sales, Operations, Product, and Engineering to drive solutions and ensure customer success.

The role requires 2+ years in SaaS customer success or similar, with strong communication skills and the ability to manage multiple clients and priorities in a fast-moving environment.