Onboarding & Client Success Specialist

Insight Global; Bogotá ciudad; On-site; COP 36,000,000 - 54,000,000; Full time

Job summary

Insight Global is seeking an Onboarding and Support Specialist to ensure a smooth, high-quality customer experience across residential and commercial segments. You will blend onboarding with Tier 1 support, guiding customers from contract to activation while serving as a primary contact for ongoing needs.

The role requires strong communication across phone and email, ability to document interactions, and collaboration with cross-functional teams to drive timely issue resolution and successful

Qualifications

• 2–3 years in customer support or related roles.
• Familiar with Salesforce or ticketing systems or quick learner.
• Experience in client/vendor facing role with relationship management and negotiation.

Responsibilities

• Deliver a smooth, high-quality onboarding and product support experience for residential and commercial customers.
• Guide contracts through onboarding, activation, and ongoing support.
• Maintain accurate documentation and collaborate with cross-functional partners.
• Ensure timely issue resolution and successful deployment.

Skills

Customer support

Relationship management

Negotiation

Communication

Tools

Salesforce

Ticketing systems

Job description

Insight Global is seeking an Onboarding and Support Specialist to ensure a smooth, high-quality customer experience across residential and commercial segments. You will blend onboarding with Tier 1 support, guiding customers from contract to activation while serving as a primary contact for ongoing needs.

The role requires strong communication across phone and email, ability to document interactions, and collaboration with cross-functional teams to drive timely issue resolution and successful