On-Site Application Support Specialist – Colombia

GFT Technologies SE; Bogotá ciudad; On-site; COP 66,960,000 - 100,440,000; Full time

Job summary

GFT Technologies SE is seeking an Application Support Analyst to provide on-site operational support in Bogotá, Colombia. You will handle first/second-level support for applications and Windows environments, diagnose issues, and coordinate with global teams to minimize downtime.

You will act as the on-site representative, manage incidents, document root causes, and build strong relationships with client stakeholders and vendors.

Qualifications

• Proven experience in Application Support, Technical Support, IT Operations, or similar roles.
• Strong knowledge of Windows operating systems and Windows administration concepts.
• Experience troubleshooting software applications, production environments, and end-user issues.
• Familiarity with incident management processes and ticketing systems.
• Excellent communication and relationship management skills.
• Availability to work full-time on-site in Bogotá, Colombia.

Responsibilities

• Provide first and second-level technical support for applications, systems, and Windows environments.
• Respond to support requests through ticketing systems, email, phone, and in-person interactions, ensuring timely resolution of incidents.
• Diagnose, troubleshoot, and resolve software, system, configuration, and operational issues.
• Document incidents, root causes, troubleshooting activities, workarounds, and resolutions according to established support processes.
• Collaborate with Development, Infrastructure, Operations, and other technical teams to resolve complex issues and minimize business impact.
• Communicate technical information effectively to both technical and non-technical stakeholders.
• Monitor recurring incidents, identify trends, and recommend preventive measures and continuous improvement initiatives.
• Provide daily on-site support at the client's office in Colombia, acting as the primary point of contact for local IT and operational needs.
• Coordinate and supervise third-party vendors during on-site activities, ensuring compliance with client standards, procedures, and service expectations.
• Support the day-to-day operation and organization of the client's office, helping maintain a functional, productive, and technology-enabled workplace.
• Build and maintain strong working relationships with client stakeholders, vendors, and internal teams.
• Demonstrate ownership of incidents, requests, and operational activities, ensuring appropriate follow-up and resolution.
• Act as a professional representative of GFT on-site, maintaining a high level of professionalism and customer service.
• Stay current with product updates, emerging technologies, and industry best practices to continuously improve service quality.

Skills

Application Support

Technical Support

IT Operations

Systems Administration

Tools

Windows OS

Job description

GFT Technologies SE is seeking an Application Support Analyst to provide on-site operational support in Bogotá, Colombia. You will handle first/second-level support for applications and Windows environments, diagnose issues, and coordinate with global teams to minimize downtime.

You will act as the on-site representative, manage incidents, document root causes, and build strong relationships with client stakeholders and vendors.