Omnichannel Customer Engagement Lead

7060-Janssen-Cilag S.A. Legal Entity; Bogotá; On-site; COP 381,934,000 - 572,902,000; Full time

Job summary

Johnson & Johnson, a global health innovator, seeks a Customer Engagement Business Partner in Bogotá to lead the front office at cluster level. The role focuses on transforming omnichannel customer journeys across physical and digital channels, fostering synergies and sharing lessons learned between teams.

You will champion a customer‑centric approach and drive regional omnichannel initiatives with a strong data‑driven mindset.

Qualifications

• 5+ years of transformation program leadership or omnichannel strategy implementation
• Master’s degree or MBA in marketing/digital field preferred
• Experience in strategic planning, digital marketing and/or customer go‑to‑market strategy
• Ability to design omnichannel campaigns aligning marketing strategy with customer behavior
• Strong communication, collaboration, and cross‑functional leadership skills

Responsibilities

• Provide an outside‑in perspective to improve the phygital customer experience in the country
• Lead omnichannel strategy planning and execution across the region
• Monitor trends and share lessons learned with other BPs/countries
• Drive synergies with CoEs and other functional areas to maximize value
• Define and track cluster KPIs, ensuring targeted performance improvements
• Collaborate with CVTs to develop the cluster omnichannel strategy
• Support resource allocation and prioritization of omnichannel initiatives

Skills

Brand Positioning Strategy

Budgeting

Collaboration

Consulting

Content Management

Content Marketing

Cultural Communications

Customer Analytics

Data Visualization

Digital Channels

Digital Marketing

Digital Trends

Process Improvements

Report Writing

Technical Credibility

Technologically Savvy

Education

Master’s degree in marketing, MBA or a digital field

Job description

Johnson & Johnson, a global health innovator, seeks a Customer Engagement Business Partner in Bogotá to lead the front office at cluster level. The role focuses on transforming omnichannel customer journeys across physical and digital channels, fostering synergies and sharing lessons learned between teams.

You will champion a customer‑centric approach and drive regional omnichannel initiatives with a strong data‑driven mindset.