Strategic HR Solutions & Digital Transformation Lead

Johnson Johnson; Bogotá ciudad; Vor Ort; COP 120.000.000 - 180.000.000; Vollzeit

Zusammenfassung

Johnson & Johnson in Bogota, Colombia, seeks a Business Solutions Manager North America to partner with HR and business leaders, driving transformation, automation, and operational excellence across the region. This role focuses on translating business needs into scalable digital solutions that enhance employee experience and HR service delivery.

The ideal candidate leads continuous improvement initiatives, collaborates with Global Services, HR Technology, and cross-functional teams, and

Aufgaben

• Lead regional continuous improvement initiatives focused on enhancing employee experience, operational efficiency, and service delivery effectiveness.
• Identify, prioritize, and implement opportunities to leverage digital solutions, intelligent automation,
• Partners with Global Services, HR Technology, and functional teams to redesign processes, eliminate manual work, and improve scalability.
• Support the execution of regional and global transformation initiatives, ensuring successful delivery, adoption, and value realization.
• Utilize customer feedback, operational insights, and data analytics to identify systemic issues and drive sustainable solutions.
• Champion innovation and foster a culture of continuous improvement across the organization.
• Serve as a trusted partner to Business Unit HR, People Leaders, and HR leadership, providing consultation and solutioning support for complex operational and organizational challenges.
• Build and maintain strong partnerships across the HR ecosystem, including Global Services, Talent Acquisition, Employee Relations, Payroll, Compensation, and other functional teams.
• Gather Voice of Customer feedback to identify trends, inform priorities, and influence process and technology improvements.
• Represents Business Solutions in regional and global initiatives, ensuring alignment between business objectives and service delivery capabilities.
• Influence and support change management activities and stakeholder readiness for new processes, technologies, and operating model enhancements.
• Lead resolution of high-impact escalations and systemic operational issues by coordinating cross‑functional resources and driving end‑to‑end accountability.
• Conduct AAR/Experience Sessions upon conclusion of large transformations.
• Provide BSG monthly/quarterly performance metrics, operational trends, and customer insights to identify risks, opportunities, and actions that improve service quality and compliance.
• Ensure adherence to local legislation, company policies, governance requirements, and data privacy standards across supported processes.
• Provide coaching, mentorship, and development to teams.

Jobbeschreibung

Johnson & Johnson in Bogota, Colombia, seeks a Business Solutions Manager North America to partner with HR and business leaders, driving transformation, automation, and operational excellence across the region. This role focuses on translating business needs into scalable digital solutions that enhance employee experience and HR service delivery.

The ideal candidate leads continuous improvement initiatives, collaborates with Global Services, HR Technology, and cross-functional teams, and