Omnichannel Customer Engagement Lead

Johnson & Johnson Co.

Bogotá

Hybrid

COP 120,000,000 - 210,000,000

Full time

7 hours ago

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Job summary

Johnson & Jón is seeking a Customer Engagement Business Partner to lead the front office at the cluster level, transforming how Janssen engages customers through a harmonized, phygital journey. The role focuses on omnichannel orchestration, digital leadership, and efficient collaboration across teams, with a strong customer-centric mindset.

Based in Bogota, the position requires proven experience in strategic planning, digital marketing, and omnichannel campaigns.

Qualifications

Minimum ~5 years leading omnichannel or digital marketing transformation.
MBA or Master in marketing/digital field preferred.
Experience in strategic planning, digital marketing, and customer go-to-market.
Ability to design omnichannel campaigns and align strategy with customer goals.
Strong data interpretation to drive decisions.

Responsibilities

Provide an outside-in perspective to improve the phygital customer experience.
Define and orchestrate omnichannel strategy across the region with country partners.
Plan execution and implications of omnichannel strategy for personalized regional experiences.
Monitor omnichannel trends and share learnings across Janssen clusters.
Identify opportunities and enable efficient, customer-centric operations.