NOC Engineer

Intergo Telecom; Colombia; Presencial; COP 30.000.000 - 60.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Bonuses

Paid leave

Flexible hours

AI tools access

Team events

Professional development

Growth potential

Descripción de la vacante

Intergo Telecom is seeking a Network Operations Center (NOC) Engineer to monitor, maintain, and optimize our network infrastructure. The role emphasizes hands-on SMS A2P expertise and proficiency with Alaris SMSC.

You will identify issues proactively, perform root-cause analysis, and collaborate with cross-functional teams to ensure 24/7 availability and reliable message routing.

Formación

• Bachelor's degree in Telecommunications or Computer Science or equivalent experience.
• 2+ years in a NOC/telecom environment.
• Proficiency with Alaris systems is required.
• Strong networking, troubleshooting, and under-pressure problem solving.
• Voice field experience is a plus.

Responsabilidades

• Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
• Monitor real‑time traffic and route performance, responding swiftly to network alerts and delivery issues
• Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
• Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
• Promptly respond and elevate TT's from Customers to Suppliers
• Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
• Respond to network issues promptly, escalating to senior teams when necessary
• Perform root cause analysis to prevent future occurrences of network disruptions
• Collaborate with cross‑functional teams to support system upgrades and configuration changes
• Document and update operational processes, procedures, and incident reports
• Continuously optimize system performance and implement best practices for network reliability

Conocimientos

Networking fundamentals

SMS routing

Alaris systems

Troubleshooting

Team collaboration

Educación

Bachelor's degree in Telecommunications

Bachelor's degree in Computer Science

Herramientas

Alaris SMSC

Descripción del empleo

Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.

Join us and be part of a dynamic team that thrives on excellence and innovation.

We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands‑on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.

As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.

Responsibilities

• Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
• Monitor real‑time traffic and route performance, responding swiftly to network alerts and delivery issues
• Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
• Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
• Promptly respond and elevate TT's from Customers to Suppliers
• Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
• Respond to network issues promptly, escalating to senior teams when necessary
• Perform root cause analysis to prevent future occurrences of network disruptions
• Collaborate with cross‑functional teams to support system upgrades and configuration changes
• Document and update operational processes, procedures, and incident reports
• Continuously optimize system performance and implement best practices for network reliability

Requirements

• Bachelor's degree in Telecommunications, Computer Science, or related field (or equivalent work experience)
• 2+ years of experience in a NOC or telecom environment
• Proficiency with Alaris systems is a must
• Strong understanding of networking protocols, technologies, and troubleshooting techniques
• Excellent problem‑solving skills with the ability to work under pressure
• Strong communication skills to collaborate with internal teams and external stakeholders
• Having experience in the voice field would be a plus

Benefits

• Competitive salary and performance‑based bonuses
• Paid annual leave days & paid sick leave days
• Flexible working hours and a supportive work‑life balance culture
• Paid access to premium AI tools
• Team events and company outings
• Access to professional development programs and continuous training
• Growing company with the potential to take over responsibility and grow personally