NOC Helpdesk Bilingual (English Speaker)

CallTek; Colombia; Presencial; COP 76.292.199 - 114.438.298; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits package

Opportunity for growth and career development

Training and support to enhance skills

Work in a dynamic and multicultural environment

Descripción de la vacante

A dynamic tech company is seeking a highly motivated NOC Helpdesk Bilingual Analyst to provide exceptional technical support and monitoring services for clients' network systems. This role requires strong fluency in English and prior experience in technical support. Key responsibilities include troubleshooting issues, documenting interactions, and collaborating with teams to improve service efficiency. This position offers competitive pay, growth opportunities, and a multicultural environment.

Formación

• Previous experience in a helpdesk or technical support environment is preferred.
• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.

Responsabilidades

• Monitor network performance and respond to alerts proactively to ensure uptime.
• Provide technical assistance in English via phone, email, and chat to clients.
• Document all support interactions and resolutions in the ticketing system.

Conocimientos

Fluency in English (both written and verbal)

Strong analytical and problem-solving skills

Excellent communication and customer service skills

Educación

High school diploma required; Associate's or Bachelor's degree in a related field is a plus

Herramientas

Familiarity with network protocols

Ticketing systems

Descripción del empleo

Job Summary

Staff4Me is looking for a highly motivated NOC Helpdesk Bilingual Analyst (English Speaker) to join our growing team. The successful candidate will be responsible for providing top-notch technical support and monitoring services for our clients' network systems. This role demands excellent communication skills as you will assist users with technical inquiries and issues.

Key Responsibilities

• Monitor network performance and respond to alerts proactively to ensure uptime
• Provide technical assistance in English via phone, email, and chat to clients experiencing issues
• Troubleshoot hardware and software problems and escalate issues as necessary
• Document all support interactions and resolutions in the ticketing system for accurate record-keeping
• Collaborate with cross-functional teams to improve service efficiency and user satisfaction
• Participate in regular training sessions to stay updated on new technologies and best practices
• Assist in generating reports on network performance and incident management

Requirements

• Fluency in English (both written and verbal) is required
• Previous experience in a helpdesk or technical support environment is preferred
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Familiarity with network protocols, systems administration, and ticketing systems
• Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus
• High school diploma required; Associate's or Bachelor's degree in a related field is a plus

Benefits

• Competitive salary and benefits package
• Opportunity for growth and career development
• Training and support to enhance technical and customer service skills
• Work in a dynamic and multicultural environment