NOC Operations Engineer

Celerity Fiber LLC; Sur; Presencial; COP 72.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Celerity Fiber LLC in Cali, Colombia, is seeking a NOC Operations Engineer to monitor and troubleshoot network incidents, ensuring service availability and quality.

You will work on LAN, WAN, GPON/XGS-PON, Wi-Fi, and collaborate with Engineering, Field Ops, carriers, and vendors to resolve issues and document actions.

The role requires 3+ years in NOC or related fields, strong TCP/IP knowledge, and experience with incident management and ticketing systems.

Formación

• 3+ years in NOC, ISP, telecom, or network support.
• Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, DHCP, DNS, NAT.
• Hands-on network troubleshooting and monitoring experience.
• Familiarity with fiber optics, GPON/XGS-PON, OLT/ONT/ONU, and Wi-Fi.
• Experience with ticketing and incident management.
• Technical degree in Telecommunications, Networking, IT, or related field.
• Nice to have Python, PowerShell, APIs, or automation skills.

Responsabilidades

• Monitor infrastructure, services, alarms, and network performance.
• Troubleshoot incidents across LAN, WAN, Internet, fiber, GPON/XGS-PON, and Wi-Fi.
• Analyze connectivity issues and network performance.
• Manage incidents and tickets per procedures and SLAs.
• Escalate and coordinate with Engineering, Field Ops, carriers, and vendors.
• Document incidents and resolutions.
• Support RCA and continuous improvement initiatives.

Conocimientos

TCP/IP & routing

Network monitoring

Incident management

Analysis & problem-solving

Telecom experience

Educación

Telecommunications / Networking degree

Herramientas

Zabbix

Wireshark

ServiceNow

Grafana

SolarWinds

PRTG

Cisco gear

Descripción del empleo

Position: NOC Operations Engineer
Location: Cali
Work Modality On-site
Employment Type: Full-time

ABOUT THE ROLE

At Celerity, we are looking for a NOC Operations Engineer to monitor, troubleshoot, and manage network incidents, ensuring the availability and quality of our services.

KEY RESPONSIBILITIES

• Monitor infrastructure, services, alarms, and network performance.
• Troubleshoot incidents involving LAN, WAN, Internet, fiber optics, GPON/XGS-PON, and Wi-Fi.
• Analyze connectivity issues, latency, packet loss, optical signal levels, and network performance.
• Manage incidents and tickets according to established procedures and SLAs.
• Escalate incidents and coordinate with Engineering, Field Operations, carriers, and vendors.
• Document incidents, actions taken, and solutions implemented.
• Support root cause analysis (RCA) and continuous improvement initiatives.

REQUIREMENTS

• 3+ years of experience in NOC, Network Operations, ISP, Telecommunications, or Network Support.
• Strong knowledge of TCP/IP, IPv4/IPv6, VLANs, DHCP, DNS, NAT, Routing & Switching, SNMP, Syslog, and ICMP.
• Hands-on experience with network troubleshooting and monitoring.
• Knowledge of fiber optics, GPON/XGS-PON, OLT, ONT/ONU, and Wi-Fi.
• Experience with ticketing systems and incident management.
• Strong analytical and problem-solving skills.
• Technical, technological, or professional degree/diploma in Telecommunications, Networking, Systems, IT, Electronics, or a related field.

NICE TO HAVE

• Experience with Zabbix, Wireshark, ServiceNow, Grafana, SolarWinds, PRTG, Cisco, Cambium cnMaestro, or equivalent tools.
• Knowledge of Python, PowerShell, APIs, or automation is a plus