Network Engineer: Uptime, Troubleshooting & Automation

Auxis; Bogotá; On-site; COP 72,000,000 - 110,000,000; Full time

Job summary

Auxis in Bogotá is seeking a Network Engineer to administer and support client networks, ensuring high availability and performance. You will implement configurations, maintain procedures, and troubleshoot issues to keep uptime and security posture strong.

This role involves collaboration with on-site resources, vendors, and application teams, plus documenting processes and runbooks. Candidates should have 2+ years' experience, Cisco/Network+ certs, and a solid foundation in TCP/IP, LAN/WAN, and

Qualifications

• Minimum of 2+ years in network engineering or related field.
• Experience with Microsoft server operating systems and cloud network environments.
• Experience creating documentation, including standard operating procedures.
• Participate in 24x7 on-call support rotation.

Responsibilities

• Provide L1 troubleshooting for network operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks.
• Resolve Incident Requests for assigned clients.
• Install and configure new hardware and software, collaborating with the support of the on-site resources when required.
• Devise processes, methodologies, and documentation to enhance customer support quality.
• Analyze logs, system performance, and apply operating system updates and configuration changes.
• Maintain system configuration documentation and identify opportunities for automation.
• Provide recommendations for improving client operating environments.
• Collaborate with third-party vendors and application teams for general troubleshooting and change requests.
• Update runbooks

Skills

Network troubleshooting

L1 support

Documentation

On-call support

Vendor collaboration

Runbooks

Education

Bachelor's degree in Computer Science, Engineering, IT or equivalent

Tools

Comptia Network+

Cisco CCNA

Cloud certifications

ITIL 4 Foundation

Linux Essentials

Job description

Auxis in Bogotá is seeking a Network Engineer to administer and support client networks, ensuring high availability and performance. You will implement configurations, maintain procedures, and troubleshoot issues to keep uptime and security posture strong.

This role involves collaboration with on-site resources, vendors, and application teams, plus documenting processes and runbooks. Candidates should have 2+ years' experience, Cisco/Network+ certs, and a solid foundation in TCP/IP, LAN/WAN, and