Bilingual Medical Scheduling & Patient Support Specialist

GoLean Health; Sur; Presencial; COP 22.792.000 - 32.461.000; A tiempo parcial

Descripción de la vacante

GoLean Health is hiring a highly organized, bilingual Medical Scheduling & Patient Support Specialist to assist its gastroenterology clinics in two Texas locations.

You will handle appointment scheduling, patient communication, fax management, and reminders, while using eClinicalWorks and RingCentral to keep records accurate and confidential.

The role involves 70–90 calls daily, text messaging, and basic billing reminders, with a focus on patient experience and smooth care coordination.

Formación

• Bilingual English/Spanish with strong communication skills.
• Experience handling a high-volume call environment (70–90 calls/day).
• Familiarity with eClinicalWorks (eCW) and RingCentral.

Responsabilidades

• Handle appointment scheduling for two Texas locations, including scheduling, rescheduling, and cancellations.
• Manage faxed documents and ensure accurate logging in the clinic systems.
• Provide occasional language interpretation support and maintain confidentiality.
• Conduct outbound calls for reminders, updates, and care coordination; document outcomes.
• Send appointment confirmations and manage patient text communications in system.
• Assist with basic billing reminders and direct patients to billing resources as needed.

Descripción del empleo

Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hour

About The Role

This Gastroenterology practice is looking for a highly organized, patient-focused Bilingual Medical Scheduling & Patient Support Specialist to support its clinics in two locations in Texas.

This role is heavily focused on appointment scheduling and patient communication, with a high daily call volume of approximately 70 to 90 calls per day. The ideal candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation.

Key Responsibilities

1. Appointment Scheduling

• Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.
• Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.
• Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements.

2. Fax Management

• Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.
• Review incoming fax communications and route documents to the appropriate provider, department, or patient record.
• Accurately log, upload, and organize faxed documentation within the clinic's systems.

3. Language Interpretation Support

• Provide occasional language interpretation assistance between patients and clinic staff when needed.
• Help ensure medical and administrative information is communicated clearly and accurately across language barriers.
• Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.

4. Outbound Calling

• Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.
• Contact insurance companies, referring providers, pharmacies, or other healthcare offices when necessary.
• Document call outcomes, follow-up requirements, and relevant information accurately in the patient's record.

5. Patient Text Messaging

• Send appointment confirmations, reminders, updates, and other approved patient communications through text messaging.
• Monitor and collect patient responses and elevate questions or concerns to the appropriate clinic team member when needed.
• Document relevant text conversations and patient responses in RingCentral and eCW to maintain continuity of care.

6. Billing and Payment Reminder Support

• Contact patients regarding outstanding balances, billing reminders, or upcoming payment obligations as instructed by the clinic.
• Provide basic payment-related information and direct patients to the appropriate billing resource when additional assistance is required.

Qualifications

• Previous experience in medical administration, medical virtual assistance, patient scheduling, front desk support, or a similar healthcare role is strongly preferred.
• Comfortable handling a high-volume call environment, including approximately 70 to 90 calls per day.
• Experience using eClinicalWorks (eCW) and RingCentral is highly preferred.
• Strong verbal and written English communication skills with a professional and patient-friendly approach.
• Strong attention to detail, organization, documentation, and ability to manage multiple tasks throughout the workday.
• Experience supporting a gastroenterology or specialty medical practice is an advantage.
• Ability to communicate in an additional language and provide interpretation support is an advantage.

Ideal Candidate

The ideal candidate is confident speaking with patients throughout the day, comfortable managing a high volume of appointments and communications, and able to stay organized while supporting two clinic locations. You should be dependable, detail-oriented, professional, and capable of providing a positive patient experience while maintaining accurate documentation.