Patient Care Communications Specialist

GoLean Health; Bogotá; On-site; COP 21,923,000 - 28,500,000; Part time

Job summary

GoLean Health is seeking a Patient Care Communications Specialist for our chiropractic clinic in Bogotá. The role is the first point of contact with patients via phone, text, email, and scheduling tools, delivering a warm, calm, and professional experience.

You will handle high-volume communications, schedule and confirm appointments, follow up with inactive patients, and maintain accurate records. The position requires empathy, organization, and sound judgment in a fast-paced setting.

Qualifications

• Excellent spoken English with a neutral accent.
• Strong written communication for SMS, email, and patient messages.
• Experience as Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Must own a Mac OS device and reliable wired internet (LAN).
• Must be flexible with schedule and willing to work Saturdays.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect intake information; manage existing appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients and convert inquiries into bookings.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full.
• De-escalate scheduling, billing, insurance questions, or frustrations with empathy.
• Know when to listen, gather details, offer a callback, and avoid overloading patients.
• Support missed-call follow-up workflows and HIPAA-compliant communications.
• Protect patient privacy and follow HIPAA standards at all times.

Skills

Excellent spoken English

Strong written communication

High-volume call handling

Empathy and patient service mindset

Flexible with schedule

HIPAA awareness

Mac OS device ownership

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5-$6.50/hourwith performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients. Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
• Experience with patient reactivation, new patient conversion, and provider schedule optimization.
• Prior experience supporting U.S. healthcare clinics.

VA
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Hrs/week
VA 1
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 2
7:30-18:00
1-hour break
7:30-14:30
30-min break
7:30-13:00
30-min break
7:30-14:30
30-min break
7:30-13:00
30-min break
OFF
OFF
32.5
VA 3
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30
30-min break
07:30-15:00
30-min break
OFF
30
VA 4
OFF
14:00-20:30
30-min break
12:30-18:30
30-min break
14:00-20:30
30-min break
12:30-18:30
30-min break
07:30-15:00
30-min break
OFF
30

Schedule Coverage

Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.