Call Center Agent (ECW Experienced)

Angel City VA Recruitment; Colombia; Presencial; COP 17.856.000 - 25.668.000; Jornada completa

Descripción de la vacante

Angel City VA Recruitment seeks an organized scheduler to handle high-volume calls and patient communications. You will schedule and confirm appointments, relay messages, and manage authorization lookups. Proficiency with ECW and fast typing are preferred to maintain smooth clinic flow.

Ideal candidates are quick, patient, and reliable, with a strong internet connection. This role operates Monday–Friday with daytime hours.

Formación

• 1+ year in call center or similar environment.
• 1+ year in medical office setting.
• ECW software experience beneficial.
• Typing at least 60 words per minute.
• Reliable internet connection.

Responsabilidades

• Answer calls and manage patient communications.
• Schedule appointments and send reminders.
• Take and forward messages, reschedule as needed.
• Confirm appointments and look up authorizations.
• Fax and email documents as required.

Conocimientos

Call center experience

Medical office experience

Typing speed 60 wpm

Fast typer

Quick, responsive

Herramientas

ECW experience

Descripción del empleo

Must have…

• Call center experience at least 1 year
• Medical office experience at least 1 year
• ECW experience at least 6 months
• Be a fast typer, at least 60 words per min
• Access to great internet

Must be

Patient , quick, smart, kind, responsive.

Nice to have

• Spanish speaker

Job description:

Answer calls, schedule appts, take and send messages, r/s appointments, confirm appts, look up authorizations, fax, email.

Hours Monday - Friday 7:45 AM to 5 PM. we can do 30 or 45 min lunch

The expectation will be to answer 80-110 calls a day… the gap is the most flexible we can be.

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