Marketplace Support Specialist: Email & Chat Expert

Resolv Global; Puerto Colombia; Presencial; COP 1.608.083.792 - 2.046.652.099; Jornada completa

Descripción de la vacante

Resolv Global is expanding its customer support team. We are seeking a Marketplace Support Specialist who will assist healthcare professionals and organizations via email and chat, helping with login, credential verification, and general platform support.

The role emphasizes problem-solving, clear communication, and delivering a structured, customer-focused experience, with training provided and a full-time contractor arrangement.

Formación

• Experience in customer service or help desk roles.
• Strong written English communication skills.
• Attention to detail and organizational skills.
• Ability to troubleshoot and resolve issues independently.
• Comfortable working in fast-paced environment with multiple priorities.

Responsabilidades

• Responding to customer inquiries via email and chat.
• Assisting users with account access and login issues.
• Performing password resets and account recovery support.
• Helping users navigate platform features and processes.
• Investigating customer concerns and identifying solutions.
• Escalating complex issues to internal teams.
• Maintaining accurate records and case documentation.
• Meeting quality, productivity, and service-level expectations.
• Delivering a professional and empathetic customer experience.

Conocimientos

Customer service

English writing

Problem solving

Multitasking

Fast learner

Educación

Experience in customer support

Herramientas

CRM platforms

Ticketing systems

Descripción del empleo

Resolv Global is expanding its customer support team. We are seeking a Marketplace Support Specialist who will assist healthcare professionals and organizations via email and chat, helping with login, credential verification, and general platform support.

The role emphasizes problem-solving, clear communication, and delivering a structured, customer-focused experience, with training provided and a full-time contractor arrangement.