Manager Change Senior

GIGA IT; Colombia; Remote; COP 262,890,000 - 361,473,000; Full time

Benefits offered by this job

Remote work

Notebook

PTO & flexibility

Job summary

GIGA IT is seeking a Manager Change Senior to lead change management across technology-driven programs, collaborating with stakeholders across the US, Mexico, and the Dominican Republic. You will shape adoption strategies, assess change impact, and coordinate training for multiple user groups.

Ideal candidates bring 7+ years in change management, strong facilitation skills, and experience supporting phased software releases.

Qualifications

• 7+ years in Change Management or transformation roles.
• 4–5 years supporting technology implementations or enterprise software adoption.
• Strong change impact assessments and stakeholder analysis.
• Experience designing and executing communication, engagement and adoption plans.
• Experience developing and coordinating role-based training and enablement programs.
• Experience supporting phased or incremental software releases.
• Experience measuring user adoption and post-release feedback.
• Prosci/ADKAR methodologies knowledge desirable.
• Experience with enterprise platform modernization is a strong plus.
• Strong facilitation and executive communication skills.

Responsibilities

• Develop and maintain the change management and adoption strategy.
• Perform change impact assessments for new capabilities and releases.
• Identify affected teams, roles, processes, workflows and stakeholders.
• Define audience-specific communication and engagement plans around each release.
• Develop role-based training strategies and materials for different user groups.
• Identify and prepare key users or change champions to support broader adoption.
• Coordinate knowledge-transfer activities and contribute to user guides and enablement materials.
• Monitor adoption and gather structured user feedback following releases.
• Identify adoption risks, resistance, knowledge gaps and emerging workarounds.
• Recommend corrective actions based on adoption data and feedback.
• Report adoption progress and insights to project stakeholders and governance teams.
• Support business-readiness assessments prior to releases.

Skills

Change management

Stakeholder analysis

Communication planning

Training development

Software adoption

Facilitation

Executive communication

Prosci/ADKAR knowledge

Job description

Summary

We are looking for a new GIGAnte to join our team as an Manager Change Senior. The client is an event technology and production company with a presence in the United States, Mexico, and the Dominican Republic. The company combines audiovisual technology, creative services, and digital solutions to support in-person, hybrid, and virtual events. Its teams work with meeting planners, producers, technical directors, hotels, and venues, providing support from initial planning and design through event execution..

What You'll Do

• Develop and maintain the overall change management and adoption strategy.
• Perform change impact assessments for new capabilities and releases.
• Identify affected teams, roles, processes, workflows and key stakeholders.
• Define audience-specific communication and engagement plans around each release.
• Develop role-based training strategies and materials for different user groups.
• Identify and prepare key users or change champions to support broader adoption.
• Coordinate knowledge-transfer activities and contribute to user guides and enablement materials.
• Monitor adoption and gather structured user feedback following releases.
• Identify adoption risks, resistance, knowledge gaps and emerging workarounds.
• Recommend corrective actions based on adoption data and feedback.
• Report adoption progress and insights to project stakeholders and governance teams.
• Support business-readiness assessments prior to releases.

We'll Expect You To Have

• 7+ years of professional experience in Change Management, Organizational Change or Transformation, ideally within technology-driven programs.
• At least 4--5 years supporting technology implementations, digital transformation or enterprise software adoption.
• Strong hands‑on experience performing change impact assessments and stakeholder analysis.
• Proven experience designing and executing communication, engagement and adoption plans for different stakeholder groups.
• Experience developing and coordinating role-based training and enablement programs.
• Demonstrated experience supporting phased or incremental software releases, rather than only one‑time organizational transformations.
• Experience measuring user adoption, business readiness and post‑release feedback and translating findings into corrective actions.
• Practical experience with structured change management methodologies such as Prosci/ADKAR is highly desirable.
• Experience with enterprise platform modernization, process transformation or replacement of legacy/manual workflows is a strong plus.
• Strong facilitation, stakeholder-management and executive communication skills.
• Availability to collaborate during U.S. business hours.

What we offer

• An exciting growth journey and a never‑ending ambition to develop as a company
• A friendly, supportive and humble working culture where the team always comes first
• Opportunities for professional development and personal growth
• Passionate, high‑performing and genuine colleagues
• We care about the important things: results and well‑being
• Referral Programme — Refer a colleague program: Enjoy an amazing reward if you recommend a friend or colleague to GIGA IT and they get hired
• 15 business days PTO and flexibility programme
• Remote work— You can work from anywhere!
• Notebook
• Work hours: Monday to Friday, from 8 a.m. to 5 p.m.
• To be agreed

About GIGA IT

We believe that our differential value lies in our human capital, building a long‑lasting relationship beyond mere deliverables. You will be part of a Latin American company with expert teams that can enrich your knowledge. Thanks to our flexible way of working, we leverage the talent of our collaborators located in different regions of the world.

Our core values are

• Trustworthy: We build trusted and rightful relations towards our external and internal clients
• Adaptable: We are flexible to adapt ourselves to complex environments.
• Passionate: We love what we do.
• Committed: We commit to act with accountability and efficiency at every step of the way.

Do you feel this is an exciting challenge for you? We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.