Manager Change Senior

Giga IT; Colombia; Remote; COP 197,316,000 - 295,975,000; Full time

Benefits offered by this job

Remote work from anywhere

15 days PTO

Notebook provided

Flexible work hours

Referral program

Job summary

GIGA IT is seeking a Manager Change Senior to join our team. You will lead change management across technology-driven programs for global events, supporting in-person, hybrid, and virtual experiences.

The role involves shaping adoption strategies, stakeholder engagement, and training programs, working with diverse teams including planners, producers, and venues to ensure successful releases and business readiness across the US, Mexico, and the Dominican Republic.

Qualifications

• 7+ years of Change Management or Transformation experience.
• 4–5 years enabling technology implementations or enterprise software adoption.
• Strong change impact assessments and stakeholder analysis experience.
• Proven record designing communication, engagement and adoption plans.
• Experience coordinating role-based training programs and enablement materials.
• Experience supporting phased software releases, not just one-time transformations.
• Prosci/ADKAR familiarity is highly desirable.
• Experience with enterprise platform modernization is a plus.

Responsibilities

• Develop and maintain the change management and adoption strategy.
• Perform change impact assessments for new capabilities and releases.
• Identify affected teams, roles, processes, workflows and key stakeholders.
• Define audience-specific communication and engagement plans around each release.
• Develop role-based training strategies and materials for different user groups.
• Identify and prepare key users or change champions to support broader adoption.
• Coordinate knowledge-transfer activities and contribute to user guides and enablement materials.
• Monitor adoption and gather structured user feedback following releases.
• Identify adoption risks, resistance, knowledge gaps and emerging workarounds.
• Recommend corrective actions based on adoption data and feedback.
• Report adoption progress and insights to project stakeholders and governance teams.
• Support business-readiness assessments prior to releases.

Skills

Change Management

Organizational Change

Transformation

Stakeholder Analysis

Communication Plans

Training & Enablement

Executive Communication

Fluent English

Job description

Summary

We are looking for a new GIGAnte to join our team as an Manager Change Senior. The client is an event technology and production company with a presence in the United States, Mexico, and the Dominican Republic. The company combines audiovisual technology, creative services, and digital solutions to support in-person, hybrid, and virtual events. Its teams work with meeting planners, producers, technical directors, hotels, and venues, providing support from initial planning and design through event execution..

What you'll do

• Develop and maintain the overall change management and adoption strategy.
• Perform change impact assessments for new capabilities and releases.
• Identify affected teams, roles, processes, workflows and key stakeholders.
• Define audience-specific communication and engagement plans around each release.
• Develop role-based training strategies and materials for different user groups.
• Identify and prepare key users or change champions to support broader adoption.
• Coordinate knowledge-transfer activities and contribute to user guides and enablement materials.
• Monitor adoption and gather structured user feedback following releases.
• Identify adoption risks, resistance, knowledge gaps and emerging workarounds.
• Recommend corrective actions based on adoption data and feedback.
• Report adoption progress and insights to project stakeholders and governance teams.
• Support business-readiness assessments prior to releases.

We'll Expect You To Have

• 7+ years of professional experience in Change Management, Organizational Change or Transformation, ideally within technology-driven programs.
• At least 4–5 years supporting technology implementations, digital transformation or enterprise software adoption.
• Strong hands-on experience performing change impact assessments and stakeholder analysis.
• Proven experience designing and executing communication, engagement and adoption plans for different stakeholder groups.
• Experience developing and coordinating role-based training and enablement programs.
• Demonstrated experience supporting phased or incremental software releases, rather than only one-time organizational transformations.
• Experience measuring user adoption, business readiness and post-release feedback and translating findings into corrective actions.
• Practical experience with structured change management methodologies such as Prosci/ADKAR is highly desirable.
• Experience with enterprise platform modernization, process transformation or replacement of legacy/manual workflows is a strong plus.
• Strong facilitation, stakeholder-management and executive communication skills.
• Ability to translate technical or product changes into clear, business-oriented communications.
• Fluent English, written and spoken, ideally B2+/C1 level.
• Availability to collaborate during U.S. business hours.

What we offer

• An exciting growth journey and a never-ending ambition to develop as a company
• A friendly, supportive and humble working culture where the team always comes first
• Opportunities for professional development and personal growth
• Passionate, high-performing and genuine colleagues
• We care about the important things: results and well-being
• Referral Programm- Refer a colleague program: Enjoy an amazing reward if you recommend a friend or colleague to GIGA IT and they get hired
• 15 business days PTO and flexibility programm
• Remote work - You can work from anywhere!
• Notebook
• Work hours: Monday to Friday, from 8 a.m. to 5 p.m.
• To be agreed

About GIGA IT

We believe that our differential value lies in our human capital, building a long-lasting relationship beyond mere deliverables. You will be part of a Latin American company with expert teams that can enrich your knowledge. Thanks to our flexible way of working, we leverage the talent of our collaborators located in different regions of the world. Our core values are:

• Trustworthy: We build trusted and rightful relations towards our external and internal clients
• Adaptable: We are flexible to adapt ourselves to complex environments.
• Passionate: We love what we do.
• Committed: We commit to act with accountability and efficiency at every step of the way.