Logistics Team Lead – Track & Trace Ops

Lean Solutions Group; Perímetro Urbano Barranquilla; On-site; COP 36,000,000 - 60,000,000; Full time

Job summary

Lean Solutions Group is seeking an experienced Team Lead to supervise the General Support Team and ensure efficient logistics operations. You will coordinate daily activities, manage escalations, and serve as the main liaison between Operators, stakeholders, and leadership.

The role focuses on maintaining service quality, monitoring KPIs, coaching staff, and supporting onboarding and training. Strong organizational skills and ability to handle multiple priorities under pressure are essential for

Qualifications

• Proven experience as a Team Lead or Supervisor.
• Experience in Track & Trace or Logistics.
• Strong organizational and time management skills under pressure.

Responsibilities

• Oversee day-to-day team operations ensuring efficiency and accuracy.
• Coordinate team schedules, attendance, and workload distribution.
• Act as first point of escalation and resolve escalations in real time.
• Monitor team performance through KPIs and provide coaching.
• Maintain clear communication with internal stakeholders and client POCs.
• Ensure compliance with processes, documentation standards, and reporting requirements.
• Collaborate with the Supervisor to drive continuous improvement initiatives.
• Support onboarding and training of new team members.
• Promote accountability, collaboration, and service excellence.

Skills

Team lead experience

Logistics experience

KPI/Performance management

Job description

Lean Solutions Group is seeking an experienced Team Lead to supervise the General Support Team and ensure efficient logistics operations. You will coordinate daily activities, manage escalations, and serve as the main liaison between Operators, stakeholders, and leadership.

The role focuses on maintaining service quality, monitoring KPIs, coaching staff, and supporting onboarding and training. Strong organizational skills and ability to handle multiple priorities under pressure are essential for