Logistics Control Tower Specialist — Shipments & SLAs

Lean Solutions Group; Bogotá; On-site; COP 45,000,000 - 65,000,000; Full time

Job summary

Lean Solutions Group in Bogotá is seeking a detail-oriented Control Tower Specialist with 1+ year of experience in logistics, freight forwarding, or supply chain operations. You will coordinate customer requests, track shipments, and manage carrier relationships to ensure timely, high-quality service.

Responsibilities include monitoring KPIs, resolving operational issues, and maintaining accurate records in TMS/ERP systems.

Qualifications

• At least 1 year of experience in logistics, freight forwarding, transportation, or supply chain operations.
• Strong English communication skills, both written and verbal.
• Knowledge of shipment tracking, carrier coordination, and logistics operations.
• Ability to manage operational exceptions, escalations, and service-related issues.
• Proficiency in Microsoft Excel and familiarity with TMS/ERP platforms.
• Strong analytical, organizational, and problem-solving skills.

Responsibilities

• Coordinate and manage customer logistics requests, ensuring timely and accurate execution.
• Track shipments and monitor transportation activities to maintain visibility throughout the supply chain.
• Coordinate with carriers, logistics service providers, vendors, suppliers, and internal teams to ensure smooth operations.
• Support load planning and inventory monitoring according to customer requirements.
• Identify shipment delays, service disruptions, and other operational exceptions, coordinating appropriate resolutions.
• Escalate critical issues to the relevant stakeholders and follow up until resolution.
• Maintain accurate shipment records, operational updates, and tracking information in TMS/ERP platforms.
• Monitor operational performance against KPIs and SLAs.
• Analyze operational data, identify potential risks, and recommend process improvements.
• Manage multiple customer requests and priorities while maintaining service quality and operational efficiency.

Skills

Logistics coordination

Shipment tracking

Carrier coordination

TMS/ERP proficiency

Excel skills

English communication

Tools

Excel

TMS

ERP

Job description

Lean Solutions Group in Bogotá is seeking a detail-oriented Control Tower Specialist with 1+ year of experience in logistics, freight forwarding, or supply chain operations. You will coordinate customer requests, track shipments, and manage carrier relationships to ensure timely, high-quality service.

Responsibilities include monitoring KPIs, resolving operational issues, and maintaining accurate records in TMS/ERP systems.