Logistics Cargo Claims Specialist - Data-Driven Resolver

AJC International, Inc.; Medellín; Hybrid; COP 22,320,000 - 39,060,000; Full time

Job summary

AJC Logistics LLC in Medellín seeks a Cargo Claims Specialist to manage the full lifecycle of cargo loss and damage claims across multiple business lines, from intake to settlement, serving as the primary contact for assigned files and driving timely, data-backed resolutions.

You will review transport documentation, coordinate with Sales, Operations and Legal, maintain audit-ready files, and support recovery efforts while upholding compliance and customer relationships.

Qualifications

• 1–3 years of experience in logistics, claims, insurance, or related field.
• Bachelor's degree or equivalent experience.
• Strong analytical and problem solving abilities.
• Highly organized with strong attention to detail.
• Proficiency with Excel and data reporting/analysis.
• Familiarity with TMS/claims systems.

Responsibilities

• Manage intake, triage, investigate, and resolve assigned claims from notice through closure across all relevant business lines.
• Independently handle claims within delegated authority; escalate items that exceed authority or display complexity indicators.
• Review shipping documentation, contracts, correspondence, and related materials to determine liability and recommend defensible resolution strategies.
• Prepare and issue notices/letters; track all contractual and statutory timelines; maintain clear, audit-ready files.
• Oversee salvage when applicable: secure bids, document condition, coordinate release/disposal, and reconcile proceeds.
• Support claims recovery/subrogation efforts in line with carrier contracts, insurance policies, and company Terms & Conditions; lift to senior team members or Legal as needed.

Skills

English proficiency

Communication skills

Negotiation skills

Excel proficiency

Data reporting/analysis

TMS/claims systems

Critical thinking

Education

Bachelor's degree or equivalent experience

Tools

Excel

TMS/claims systems

Job description

AJC Logistics LLC in Medellín seeks a Cargo Claims Specialist to manage the full lifecycle of cargo loss and damage claims across multiple business lines, from intake to settlement, serving as the primary contact for assigned files and driving timely, data-backed resolutions.

You will review transport documentation, coordinate with Sales, Operations and Legal, maintain audit-ready files, and support recovery efforts while upholding compliance and customer relationships.