Claims Specialist

AJC Group; Perímetro Urbano Medellín; Presencial; COP 25.000.000 - 35.000.000; Jornada completa

Descripción de la vacante

AJC Group is seeking a Cargo Claims Specialist to manage the lifecycle of cargo loss and damage claims. This role involves acting as the primary contact for claims, ensuring timely communication, and driving accurate resolutions. Candidates should have 1-3 years of experience in logistics or claims, strong English communication skills, and be proficient in Excel. The position offers a dynamic work environment focused on continuous improvement and customer service excellence.

Formación

• 1–3 years of experience in logistics, claims, or customer service.
• Strong communication and negotiation skills are essential.
• Must be highly organized and capable of managing multiple claims.
• Familiarity with data reporting/analysis is preferred.

Responsabilidades

• Manage full lifecycle of cargo loss and damage claims.
• Serve as primary contact for assigned files and ensure timely communication.
• Review shipping documentation to determine liability.
• Deliver a professional claims experience to protect customer relationships.
• Identify recurring issues and recommend process improvements.

Conocimientos

Logistics experience

Claims management

Customer service skills

Negotiation skills

Attention to detail

Fluency in English

Proficiency with Excel

Educación

Bachelor’s degree or equivalent experience

Herramientas

TMS systems

Claims systems

Descripción del empleo

Position Summary

The Cargo Claims Specialist manages the full lifecycle of cargo loss and damage claims—from intake through settlement—across multiple business lines for AJC Logistics. They will serve as the primary contact for assigned files, ensure timely and professional communication, and drive accurate, data-backed resolutions.

About AJC Logistics

AJC Logistics LLC is a diversified logistics service provider specialized Jones Act Trade in Ocean & Air Freight Management Services, Third Party Logistics, Freight Forwarding Services including LTL/LCL, Warehousing, as well as Truck Brokerage, and Customs House Brokerage for importers and exporters in the United States including Puerto Rico and the Caribbean. AJC takes a customer centric approach, recognizing that each client\'s requirements are unique. To learn more about AJC Logistics, visit our website at http://www.ajclogistics.com

Responsibilities

Staff will perform some or all of the following functions:

• Claims Management & Resolution
• Intake, triage, investigate, and resolve assigned claims from notice through closure across all relevant business lines.
• Independently handle claims within delegated authority; escalate items that exceed authority or display complexity indicators.
• Review shipping documentation, contracts, correspondence, and related materials to determine liability and recommend defensible resolution strategies.
• Prepare and issue notices/letters; track all contractual and statutory timelines; maintain clear, audit-ready files.
• Oversee salvage when applicable: secure bids, document condition, coordinate release/disposal, and reconcile proceeds.
• Support claims recovery/subrogation efforts in line with carrier contracts, insurance policies, and company Terms & Conditions; escalate to senior team members or Legal as needed.

• Communication, Collaboration & Stakeholder Management
• Act as primary point of contact for customers and carriers in assigned regions; provide timely updates and set clear expectations.
• Coordinate with internal teams (Sales, Operations, Legal) to collect facts, align on liability posture, and move files efficiently toward resolution.
• Deliver a professional, empathetic claims experience that protects key customer relationships and the company’s reputation.
• As scope grows, assist with mentoring peers and sharing best practices.

• Compliance, Reporting & Insights
• Apply working knowledge of insurance coverage concepts and relevant Terms & Conditions when assessing liability, negotiating outcomes, and recommending settlements.
• Ensure adherence to SOPs, authority limits, and record-keeping standards; maintain data quality (status, reserves, recovery, notes, attachments).
• Lead weekly reporting to management for assigned business lines.
• Produce ad-hoc reports/dashboards to surface trends, root causes, and recovery/prevention opportunities.
• Highlight insights and make data-driven recommendations that inform decisions.

• Continuous Improvement & Professional Development
• Identify recurring issues and claim trends; recommend process and control improvements that reduce preventable claims.
• Contribute templates, SOP updates, and training materials.
• Demonstrate ownership and follow-through on projects.

Essential Skills & Experience

Must Haves

• 1–3 years of experience in logistics, claims, insurance, customer service, or a related field (cargo claims experience a plus).
• Fluent in English (written and verbal); strong, professional communication and negotiation skills.
• Bachelor’s degree or equivalent experience.
• Excellent critical thinking and problem solving; able to interpret information, spot inconsistencies, and make logical, defensible decisions.
• Highly organized with strong attention to detail; able to manage multiple claims simultaneously with a strong sense of urgency.
• Proficiency with Excel; comfort with data reporting/analysis; familiarity with TMS/claims systems.
• Basic knowledge of accounting principles and reconciliation of salvage proceeds.

Preferred

• Experience with U.S.-based logistics practices, carrier contracts, and claims norms.
• Spanish proficiency.