Bilingual LATAM Technical Support Specialist

alarmcom; Bogotá ciudad; Híbrido; COP 111.808.000 - 186.347.000; Jornada completa

Descripción de la vacante

Alarm.com seeks an International Technical Support Associate to join our Bogota team, working three days in the office in Bogotá, Colombia. The role focuses on providing timely, thorough technical support to LATAM channel partners and customers, documenting cases, and contributing to knowledge bases.

Responsibilities include troubleshooting, documentation, and collaboration with sales engineering for trainings and pre-sales support.

Formación

• 2+ years of work experience in technical support and/or sales.
• Bachelor's degree preferred.
• Fluency in English and Spanish (written and oral) required.
• Strong communication and customer-service mindset.

Responsabilidades

• Provide exceptional technical support for LATAM channel partners and customers.
• Document calls and resolutions in the support system.
• Develop or revise technical support documentation.
• Collaborate with team for quality improvements.
• Monitor support queues and escalate as needed.
• Troubleshoot and develop steps to resolve technical issues.
• Serve as a reference for questions from the support team.
• Assist with technical trainings and pre-sales support with Sales Engineering.
• Perform other duties as assigned.

Conocimientos

English fluency

Spanish fluency

Tech support experience

Sales experience

Strong communication

Self-motivated

Time management

Educación

Bachelor's degree (preferred)

Herramientas

MS Word

MS Excel

PowerPoint

Descripción del empleo

Alarm.com seeks an International Technical Support Associate to join our Bogota team, working three days in the office in Bogotá, Colombia. The role focuses on providing timely, thorough technical support to LATAM channel partners and customers, documenting cases, and contributing to knowledge bases.

Responsibilities include troubleshooting, documentation, and collaboration with sales engineering for trainings and pre-sales support.